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Program Manager

2 months ago

Silver Spring, United States eSimplicity Full time
Job DescriptionJob DescriptionDescription:

About Us

eSimplicity is a modern digital services company that delivers innovative federal and commercial IT solutions designed to improve the health and lives of millions of Americans while defending our national interests. eSimplicity's people-centric approach aims to transform the American healthcare experience through innovative technologies. Our team’s experience spans various federal civilian customers on diverse projects across its core competencies. We prioritize protecting our community by aiding the government’s cloud migration, prototyping artificial intelligence models to identify fraudulent Medicare claims, and accelerating data report delivery for healthcare providers to improve the quality of care for patients.


Purpose and Scope:

We are seeking a seasoned Program Manager to help lead a key initiative within the healthcare technology sector. This role is ideal for a leader who combines a strategic mindset with practical, hands-on management skills. The successful candidate will be experienced in driving program outcomes that align with client needs and organizational goals, particularly in environments involving Salesforce implementations and CMS agency engagements.


Responsibilities:

  • Work with the Program Director to manage all facets of the program (including development, security, and operations, emphasizing modernization and efficient data management in healthcare.
  • Lead the team in providing exceptional contract delivery.
  • Track and report on performance through the Quality Assurance Surveillance Plan (QASP), performance metrics, Objectives and Key Results (OKRs), and project outcomes to demonstrate successful program delivery.
  • Develop a strong, trusting relationship with customer stakeholders. Seek to understand the customer’s mission, vision, priorities, and objectives and ensure that program activities align with them.
  • Manage the scope and schedule, including monitoring activities on the current contract, resource needs estimation, project initiation, and project execution.
  • Help to create a culture and environment that inspires team members to produce and results in program delivery that is cohesive and collaborative.
  • Foster strong partnerships with government and healthcare entities, aligning strategies for shared success.
  • Manage overall contract delivery; maintain and report on Quality Assurance Surveillance Plan (QASP), tracking performance metrics and outcomes to evaluate success.
  • Establish and codify delivery and operational processes & support the success of the day-to-day operations and delivery.
  • Monitor processes and procedures regularly to identify areas for improvement. Drive transformational changes from a business, people, and process perspective, effectively creating new behaviors where needed.
  • Champion innovative approaches and process improvements, enhancing program performance.
  • Facilitate resolution of production issues & necessary follow-ups, including recommendations for work prioritization.
  • Support cross-functional program initiatives by driving intra-program collaboration and building client status reporting.
  • Support Program Leadership with training and onboarding activities
Requirements:

Required Qualifications:

  • 7+ years of experience in IT consulting, including extensive experience in agile project/program management within the federal healthcare sector.
  • A track record of managing substantial healthcare IT programs.
  • Knowledgeable in Medicare, Medicaid, and broader healthcare regulatory frameworks.
  • Dedication to healthcare innovation and excellence in program execution.
  • Effective communication skills for engaging and influencing diverse stakeholder groups.

Required Skills:

  • Strategic Agility: Capacity to anticipate and adapt to industry shifts, focusing on long-term objectives and immediate execution. The candidate should be process- and metrics-oriented, able to analyze data, and able to adjust projects and timelines based on the results of the analysis.
  • Change Leadership: Aptitude for steering teams through change, ensuring program consistency and team engagement.
  • Collaborative Leadership: Proven ability in nurturing and leading diverse teams, instilling a culture of creativity and responsibility.
  • Financial and Contractual Insight: Ability to execute planning cycles and strong risk mitigation
  • Communication: The candidate must possess strong verbal and written communication skills and be able to coordinate initiatives and stakeholders.

Desired Qualifications:

  • CMS and Healthcare Expertise: In-depth knowledge of CMS regulations and experience with complex healthcare projects.
  • Salesforce Implementation: Experience in implementing Salesforce solutions in healthcare settings, demonstrating an understanding of the platform's capabilities and how it can be leveraged to meet healthcare objectives.
  • Agile: Deep knowledge and experience of working in Agile Scrum and SAFe in the federal sector.
  • Business acumen and an entrepreneurial mindset, with a flair for identifying growth opportunities in healthcare.


eSimplicity supports a remote work environment operating within the Eastern time zone so we can work with and respond to our government clients. Expected hours are 9:00 AM to 5:00 PM Eastern unless otherwise directed by your manager.

Occasional travel for training and project meetings. It is estimated to be less than 25% per year.


Benefits:

We offer a highly competitive salary and healthcare benefits.

Equal Employment Opportunity:

eSimplicity is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, status as a protected veteran, sexual orientation, gender identity, or status as a qualified individual with a disability.