Customer Service Representative
4 weeks ago
Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets. Schedule meter changes, work calendars for service technicians, time keeper responsibilities.
Education/Equivalent:
- High School Diploma or equivalent required
Work Experience Needed:
- 1-2 years of experience in office customer service
Special Skills/Abilities Needed:
- Excellent telephone skills
- Good interpersonal skills
- Good computer skills and knowledge of Microsoft Word and Excel
- Good verbal and written communications skills
- Good problem-solving abilities
- Valid driver's license
- Able to multi-task and prioritize work
- Able to work under pressure and respect deadlines
- Know and abide by the company's safety policy and procedures.
- Answer all incoming calls within the company's standards.
- Respond to all customer's inquiries and complaints.
- Schedule and communicate service orders to the Service and Meter Technicians.
- Ensure all service orders are complete.
- Process all customer payments, prepare daily deposits, and maintain cash reports.
- Open and distribute incoming mail.
- Maintain customer files.
- Maintain active collections process adhering to business processes.
- Calculate, process, and post customer billing adjustments.
- Comply with all company processes, procedures, S.O.P.s and work rules.
- Perform other clerical duties as necessary.
- Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.
- Sensory: Must be able to see, hear, speak clearly, and converse in English.
- Mental: Must be able to read, write, and compute simple math problems.
- Bi-lingual would be a huge plus but not required.
- 40 hours/week
- Monday - Friday, 8am - 5pm with an hour for lunch and occasionally Saturday will be required
-
Customer Service Representative
2 weeks ago
Hyannis, United States Russell Tobin Full timeWhat are we looking for in our Customer Service Representative ? Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MA Apply Now! Employment Type: Contract/Onsite Location: Hyannis, MA Pay rate: $18 - $20/hr, DOE Responsibilities: Receive, investigate and...
-
Customer Service Representative
1 week ago
Hyannis, United States Russell Tobin & Associates Full timeWhat are we looking for in our Customer Service Representative ? Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MAApply Now!Employment Type: Contract/OnsiteLocation: Hyannis, MAPay rate: $18 - $20/hr, DOEResponsibilities:Receive, investigate and resolve...
-
Customer Service Representative
1 month ago
Hyannis, United States Russell Tobin Full timeWhat are we looking for in our Customer Service Representative ? Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MA Apply Now! Employment Type: Contract/Onsite Location: Hyannis, MA Pay rate: $18 - $20/hr, DOE Responsibilities: Receive,...
-
Customer Service Representative
2 months ago
Hyannis, United States U-Haul Full timeLocation: 594 Bearses Way, Hyannis, Massachusetts 02601 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Russell Tobin Full time $19 - $20Job DescriptionJob DescriptionJob Title: Customer Service RepresentativeLocation: Hyannis, MA 02601 (ON SITE)Job Pay Rate: $19-20.73/hour on W2Job Type: Contract roleShift: Monday - Friday, 8am - 5pm Job Description:Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer...
-
Customer Service Representative
4 days ago
Hyannis, Massachusetts, United States Citizens Full timeAbout the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will play a vital role in delivering exceptional customer experiences and helping our customers achieve their financial goals.Key ResponsibilitiesGreet and Assist Customers: Provide...
-
Customer Service Representative
4 weeks ago
Hyannis, United States RTA US Full timeJob DescriptionJob DescriptionRussell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MAApply Now!Employment Type: Contract/OnsiteLocation: Hyannis, MAPay rate: $18 - $20/hr, DOEResponsibilities:Receive, investigate and resolve escalated customer calls,...
-
Customer Service Representative
1 month ago
Hyannis, United States Russell Tobin Full timeJob DescriptionJob DescriptionJob title: Customer Service Representative Location: Hyannis, MA 02601Duration: 3+ monthsPay range: $19/hr. - $20.73/hour Job Description: General Responsibilities:Receive, investigate, and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections, and other customer service...
-
Customer Service Representative I
1 month ago
Hyannis, United States V R Della Infotech Inc Full timeJob DescriptionJob DescriptionHyannis Water System, Town Of Barnstable MassachusettsJob Function: Customer Service RepresentativeGeneral Responsibilities:Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and...
-
Customer Service Representative
1 day ago
Hyannis, Massachusetts, United States The Cape Cod Five Cents Savings Bank Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Specialist to join our team at The Cape Cod Five Cents Savings Bank. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving issues, and promoting our banking products and services.Key...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Della Infotech Full timeGeneral Responsibilities: Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch...
-
Customer Service Representative
4 weeks ago
Hyannis, United States HIGH BRIDGE CONSULTING LLC Full time $20 - $22Job DescriptionJob DescriptionGeneral Responsibilities:Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions,...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Systemart Full timeGeneral Responsibilities: Answer all incoming calls within Veolia standards. Respond to all customers inquiries and complaints. Schedule and communicate service orders to the Service and Meter Technicians. Ensure all service orders are complete. Process all customer payments, prepare daily deposits, maintain cash reports. Open and distribute incoming mail....
-
Customer Service Representative
1 month ago
Hyannis, United States Hired by Matrix Full timeJob DescriptionJob DescriptionWhat You'll Do:Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.Process customer bills, adjustments, and payments within the billing software program.Answering general phone calls, transfer calls, questions, filing,...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Systemart, LLC Full timeGeneral Responsibilities:Answer all incoming calls within Veolia’ standards.Respond to all customers inquiries and complaints.Schedule and communicate service orders to the Service and Meter Technicians.Ensure all service orders are complete.Process all customer payments, prepare daily deposits, maintain cash reports.Open and distribute incoming...
-
Support Services Representative
1 week ago
Hyannis, Massachusetts, United States Russell Tobin & Associates Full timeWhat qualities are we seeking in our Customer Service Representative?Russell Tobin & Associates is actively searching for a Customer Service Representative to join a prominent organization focused on eco-friendly solutions.Employment Type: Contract/OnsiteLocation: Hyannis, MACompensation: $18 - $20/hr, based on experienceKey Responsibilities:Handle,...
-
Customer Service Representative
5 days ago
Hyannis, United States Pride Global Full timeResponsibilities: Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions. Process customer bills, adjustments, and payments within the billing software program. Answering general phone calls, transfer calls, questions, filing, enter data. Dispatch...
-
Customer Service Representative
4 weeks ago
Hyannis, United States Russell Tobin Full time $20Job DescriptionJob DescriptionReceive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.Process customer bills, adjustments, and payments within the billing software program.Answering general phone calls, transfer calls, questions, filing, enter data.Dispatch...
-
Customer Service Representative
2 weeks ago
Hyannis, Massachusetts, United States PORTSIDE LIQUORS Full timeJob OverviewWe are seeking dependable and skilled individuals to become part of our Portside Liquors family.As a family-owned retail establishment with multiple locations, we are dedicated to offering our clientele an extensive selection of products, complemented by exceptional service.Ideal candidates should be self-motivated, diligent, and possess a strong...
-
Customer Relations Specialist
1 week ago
Hyannis, Massachusetts, United States Sullivan Tire & Auto Service Full timeJob OverviewSign-On Bonus AvailablePosition Summary:Sullivan Tire & Auto Service, a prominent name in the tire and automotive service industry, has been family-owned for over 67 years and is seeking a dedicated Customer Relations Specialist. This role is ideal for an individual with a strong focus on customer satisfaction.Key Responsibilities:Welcome...