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Customer Service Representative

3 months ago

Hyannis, United States Systemart, LLC Full time

General Responsibilities:

  • Answer all incoming calls within Veolia’ standards.
  • Respond to all customers inquiries and complaints.
  • Schedule and communicate service orders to the Service and Meter Technicians.
  • Ensure all service orders are complete.
  • Process all customer payments, prepare daily deposits, maintain cash reports.
  • Open and distribute incoming mail.
  • Maintain customer files.
  • Maintain active collections process adhering to business processes.
  • Calculate, process and post customer billing adjustments.
  • Comply with all company processes, procedures, S.O.P.s and work rules.
  • Perform other clerical duties as necessary.

Education/Equivalent:

High School Diploma or equivalent required


Work Experience Needed:

1-2 years of experience in office customer service


Special Skills/Abilities Needed:

  • Excellent telephone skills
  • Good interpersonal skills
  • Good computer skills and knowledge of Microsoft Word and Excel
  • Good verbal and written communications skills
  • Good problem-solving abilities
  • Valid driver’s license
  • Able to multi-task and prioritize work
  • Able to work under pressure and respect deadlines


Essential Functions:

Physical: Sit for long periods of time viewing computer screens and utilizing a keyboard and mouse.

Sensory: Must be able to see, hear, speak clearly, and converse in English.

Mental: Must be able to read, write, and compute simple math problems.

Bi-lingual would be a huge plus but not required.

Requirements:

40 hours/week

Monday - Friday, 8am - 5pm with an hour for lunch and occasionally Saturday will be required