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Customer Service Representative

2 months ago

Hyannis, United States Russell Tobin Full time




What are we looking for in our Customer Service Representative ?

Russell Tobin's client, a leading company specializing in environmentally sustainable solutions, is hiring a Customer Service Representative in Hyannis, MA

Apply Now

Employment Type: Contract/Onsite

Location: Hyannis, MA

Pay rate: $18 - $20/hr, DOE

Responsibilities:

  • Receive, investigate and resolve escalated customer calls, complaints, and inquiries pertaining to billing, collections and other customer service functions.
  • Process customer bills, adjustments, and payments within the billing software program.
  • Answering general phone calls, transfer calls, questions, filing, enter data.
  • Dispatch instruction to field technicians, arrange for dig safe calls including tie sheets.
  • Schedule meter changes, work calendars for service technicians, timekeeper responsibilities.

Requirements:

  • High School Diploma or equivalent required
  • 1-2 years of experience in office customer service
  • Excellent telephone skills
  • Good interpersonal skills
  • Good computer skills and knowledge of Microsoft Word and Excel
  • Good problem-solving abilities
  • Valid drivers license
  • Able to multi-task and prioritize work
  • Able to work under pressure and respect deadlines

Nice to have:

  • Bi-lingual would be a huge plus

Benefits that Russell Tobin offers:

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.?

#CB

Rate/Salary: $18 - $20/hr, DOE