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End User Technical Support Analyst

2 months ago

Denham Springs, United States NavitsPartners Full time
Job DescriptionJob Description

Title: End User Technical Support Analyst
Location: Baton Rouge, LA
Duration: 1 Year

Job Description:

The scope of the proposed services will include the following:

  • Provide onsite technical support including desktop imaging and deployment of end user devices with Windows 10/11 or Apple MacOS and iOS operating systems.
  • Provide end user device support including hardware and software troubleshooting, installation, and replacement of products and components.
  • Provide remote software and device support and problem resolution which includes troubleshooting, installation and configuration.
  • Device support includes Mac and Windows desktops and laptops, network and desktop printers, VoIP phones, Wireless Access Points, Local Area Network hardware.
  • Assist with Microsoft M365 Sharepoint and OneDrive content management
  • Assist with Microsoft M365 Office applications support


Expertise and/or relevant experience in the following areas are mandatory:

  • Experience installing new computer hardware, software and peripherals
  • Experience deploying, configuring and managing Windows 10/11, MacOS, iOS and Android devices


Expertise and/or relevant experience in the following areas are desirable but not mandatory:

  • 4+ years in onsite end user hardware and software technical support
  • Basic experience installing and troubleshooting local area network and wireless network hardware components and cabling
  • Experience supporting and managing VoIP phones
  • Experience administering or supporting Microsoft Sharepoint, OneDrive and Office products