Senior Specialist in IT End User Services

2 weeks ago

Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

Overview

CommonSpirit Health is a prominent healthcare organization formed through the merger of Catholic Health Initiatives (CHI) and Dignity Health. With an extensive network of over 700 care facilities across the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to serving nearly one in four residents in the U.S. In a time when compassion is essential, our mission is to foster healthy communities, advocate for the vulnerable, and innovate healing practices both within our facilities and in the broader community.

Key Responsibilities

Position Summary

As a member of the End User Services (EUS) Technical Support team, you will be tasked with the installation, maintenance, troubleshooting, and repair of desktop, notebook, and mobile PC workstations, printers, and related peripherals, both on-site and remotely. Your role will involve responding to incidents and fulfilling requests while understanding the business impact of hardware and system issues to effectively prioritize incident severity. You will troubleshoot a diverse range of technical challenges and collaborate with other IT departments to resolve issues. A solid understanding of the technical infrastructure and how it aligns with enterprise standards is essential. You will also monitor desktop hardware performance and maintain a secure operating environment. Professionals in this role are expected to be familiar with Key Performance Indicators (KPIs) that measure service success and continuously seek to enhance operational efficiencies and add value to the user community.

Essential Job Duties

  • Provide expert support for desktop hardware and lead complex, enterprise-wide projects or programs, guiding the team to resolve intricate issues.
  • Facilitate troubleshooting for complex hardware, software, and system challenges.
  • Engage in multiple projects, acting as a team member or leader, and serve as a subject matter expert across various domains.
  • Collaborate with business units and IT departments to support, maintain, and deploy desktop hardware and information support processes.
  • Oversee the EUS team to meet customer and production support requirements, diagnosing and resolving complex issues while mentoring team members.
  • Address high-complexity customer requests, providing exceptional service to facility administration and VIPs, while generating activity and status reports.
  • Ensure the accuracy of information in the device asset management system and oversee team contributions to knowledge management.
  • Lead the team in troubleshooting, purchasing, and deploying new devices, upgrades, and installations, coordinating with leadership on readiness and delivery.
  • Possess comprehensive knowledge of desktop services, applying advanced principles to deliver exceptional End User support and mentor team members.

Qualifications

Education and Experience

  • Associate's degree or technical institute degree/certificate, or 4-6 years of relevant experience is required.
  • 4-6 years of experience in the service industry is essential.
  • Experience in the healthcare sector is highly preferred.
  • Advanced customer service skills are mandatory.
  • Proficiency in Windows operating systems, network printing systems, and Microsoft Office applications is required.

Compensation

$42.08 per hour

CommonSpirit Health is an equal opportunity/affirmative action employer.

  • Senior Specialist in IT End User Services

    2 weeks ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    Overview:CommonSpirit Health emerged from the unification of Catholic Health Initiatives (CHI) and Dignity Health. With a vast network of over 700 care facilities nationwide, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to providing accessible healthcare to nearly one in four U.S. residents. In a time when compassion is...

  • Senior Specialist in IT End User Services

    1 week ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health is a prominent organization formed through the merger of Catholic Health Initiatives (CHI) and Dignity Health. With an extensive network of over 700 care facilities throughout the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to making healthcare accessible to nearly one in four...

  • Senior Specialist in IT End User Services

    2 weeks ago

    Hot Springs National Park, Arkansas, United States CommonSpirit Health Full time

    OverviewCommonSpirit Health emerged from the merger of Catholic Health Initiatives (CHI) and Dignity Health. With over 700 care locations throughout the United States, including clinics, hospitals, and virtual care services, CommonSpirit is dedicated to making healthcare accessible to nearly one in four U.S. residents. In a time when compassion is crucial,...

  • Front-End Developer

    3 days ago

    Hot Springs National Park, Arkansas, United States AmpThink Full time

    Job OpportunityAmpThink is seeking a skilled Front-End Developer to join our team. As a key member of our development team, you will be responsible for crafting high-quality, responsive front-end web applications using established design patterns.Key ResponsibilitiesApplication Development: Design, estimate, plan, develop, test, and deliver proprietary...

  • Senior Functional Specialist Advisor

    2 days ago

    Hot Springs National Park, Arkansas, United States Parsons Corporation Full time

    Job Summary:Parsons Corporation is seeking a highly skilled Senior Functional Specialist Advisor to join our Federal Solutions team. As a key member of our team, you will be responsible for providing expert-level guidance and support to our clients in the areas of project management, business process improvement, and change management.Key...

  • Service Desk Operations Specialist

    5 days ago

    Hot Springs National Park, Arkansas, United States AAR Full time

    Job SummaryAAR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will serve as the first point of contact for our Digital Technology and Analytics department, providing effective, efficient, timely, and courteous support to our end-users.Key ResponsibilitiesProvide Exceptional Customer Service: Serve as the...

  • Senior Functional Specialist Advisor

    1 week ago

    Hot Springs National Park, Arkansas, United States Parsons Corporation Full time

    Job Summary:Parsons Corporation is seeking a highly skilled Senior Functional Specialist Advisor to join our Federal Solutions team. As a key member of our team, you will be responsible for providing expert-level guidance and support to our clients in the areas of project management, business process improvement, and technical expertise.Key...

  • Office Coordinator for Senior Care Services

    2 weeks ago

    Hot Springs National Park, Arkansas, United States Superior Senior Care Full time

    Position OverviewSuperior Senior Care (SSC) is seeking a dedicated individual to join our team in a vital role that supports the coordination of referrals and the management of our thriving in-home care operations. This position plays a crucial part in ensuring smooth scheduling, effective communication, and the organization of referral appointments.The role...

  • Office Coordinator for Senior Care Services

    1 week ago

    Hot Springs National Park, Arkansas, United States Superior Senior Care Full time

    Position OverviewSuperior Senior Care is seeking a dedicated individual to support the coordination of referrals and assist in managing a dynamic in-home care operation. This role involves scheduling, problem-solving, and effectively communicating to ensure seamless referral appointments.The ideal candidate will engage in clerical tasks tailored to the...

  • Dining Service Assistant

    2 days ago

    Hot Springs National Park, Arkansas, United States Capital Senior Living Full time

    Job Summary:We are seeking a skilled Dining Service Assistant to join our team at Capital Senior Living. As a Dining Service Assistant, you will play a vital role in ensuring the highest quality dining experience for our residents.Responsibilities:Assist chefs in food preparation tasks, maintaining the highest standards of quality and presentation.Maintain a...

  • Dining Services Chef

    3 days ago

    Hot Springs National Park, Arkansas, United States Capital Senior Living Full time

    About UsCapital Senior Living is a leading provider of senior living communities, dedicated to delivering exceptional care and services to our residents. We are committed to creating a warm and welcoming environment that fosters a sense of community and belonging.Job SummaryWe are seeking a highly skilled and experienced Dining Services Chef to join our team...

  • Dining Service Associate

    5 days ago

    Hot Springs National Park, Arkansas, United States Capital Senior Living Full time

    Join Our Team as a Dining Service AssistantWe are seeking a dedicated and customer-focused individual to join our team as a Dining Service Assistant at West Shores, a Sonida Senior Living community. As a Dining Service Assistant, you will play a vital role in providing exceptional dining experiences for our residents.About the RoleAssist chefs in food...

  • Technical Support Specialist

    2 weeks ago

    Hot Springs National Park, Arkansas, United States AAR Full time

    Position: Technical Support SpecialistLocation: United StatesOverview: The AAR Technical Support Specialist acts as the primary contact for the Digital Technology and Analytics division. Our goal is to deliver efficient, effective, and courteous assistance. As a key member of the support team, the Technical Support Specialist will be responsible for...

  • Caregiver - Senior Helpers - East Dallas

    2 days ago

    Hot Springs National Park, Arkansas, United States Senior Helpers - East Dallas Full time

    Job DescriptionJob Summary:We are seeking a compassionate and dedicated Caregiver to join our team at Senior Helpers - East Dallas. As a Caregiver, you will have the opportunity to make a meaningful difference in the lives of seniors by providing exceptional care and companionship in the comfort of their own homes.Responsibilities:Assist with daily living...

  • Food Service Assistant

    5 days ago

    Hot Springs National Park, Arkansas, United States Capital Senior Living Full time

    Join Our Team as a Dining Service AssistantWe are seeking a dedicated and customer-focused individual to join our team as a Dining Service Assistant at West Shores, a Sonida Senior Living community. As a Dining Service Assistant, you will play a vital role in providing exceptional dining experiences for our residents.About the RoleAssist chefs in food...

  • Dining Service Team Member

    17 hours ago

    Hot Springs National Park, Arkansas, United States Capital Senior Living Full time

    Join Our Team at West ShoresAbout UsWest Shores, a Sonida Senior Living community, is a premier retirement community that offers a comprehensive benefit package to its employees. Our community is dedicated to providing exceptional care and services to our residents.Job SummaryWe are seeking a highly motivated and customer-focused Dining Service Assistant to...

  • Office Support Specialist

    2 weeks ago

    Hot Springs National Park, Arkansas, United States Superior Senior Care Full time

    Job OverviewSuperior Senior Care (SSC) is seeking a dedicated individual to assist in the coordination of referrals and support the operations of a thriving in-home care service. This role involves a variety of tasks including scheduling, problem-solving, and effective communication to manage referral appointments.The ideal candidate will possess:Exceptional...

  • Technical Support Specialist

    2 weeks ago

    Hot Springs National Park, Arkansas, United States Axiom Technologies Full time

    Axiom Technologies is a premier Global IT Services provider catering to medium to large-scale enterprises. For further insights into our operations, please visit our website. We are in search of a skilled individual to manage a variety of tasks, from straightforward activities to intricate projects. This position will deliver onsite and on-call support to...

  • Technical Support Specialist

    1 week ago

    Hot Springs National Park, Arkansas, United States Axiom Technologies Full time

    Axiom Technologies serves as a premier IT Services partner, dedicated to supporting medium to large-scale enterprises. For more insights into our operations, please visit our website. We are in search of a skilled individual to manage a spectrum of tasks, from straightforward activities to intricate projects. This position entails providing onsite and...

  • IT Support Analyst

    1 day ago

    Hot Springs National Park, Arkansas, United States AAR Full time

    Job SummaryAAR is seeking a highly skilled Service Desk Analyst to join our team. As a Service Desk Analyst, you will serve as the first point of contact for our Digital Technology and Analytics department, providing timely and effective support to our end-users.Key ResponsibilitiesIncident Management: Respond to and resolve technical issues in a timely and...