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Senior Hunger Programs Coordinator

1 month ago

Las Vegas, United States Three Square Full time
Job DescriptionJob DescriptionDescription:

General Description / Position Summary:

The position of Senior Hunger Programs Coordinator (On-Site Meals) administers front line,

effective customer service to Three Square’s Senior Meal sites. This position serves as a

coordinator of Three Square’s Senior Meals program, and provides essential support to

Senior Meal sites, meal clients, and internal organizational teams to further our mission of

ending hunger in our community sites. In absence of the Senior Hunger Programs

Coordinator (Driver), this position will safely operate Three Square vehicles consistent with

Class C Driver’s License and State of Nevada and Three Square safe driving guidelines to

safely load, transport, and unload food and other related product to Three Square’s Senior

Congregate & Community meal and may be asked to occasionally assist in the Three

Square Community Kitchen with meal and equipment preparation.

This position is temporary, part-time (up to 29 hours per week).


  • Provide excellent customer service and create a warm and welcoming environment for

all clients, community partners, and volunteers in a professional, friendly, and helpful

manner at each meal site.

  • Ensure execution of meal service to include but not limited to set-up, clean-up, data

collection, and serving meals.

  • Build relationships with meal site partners and any related organizations
  • Collect and record data through any required forms and trackers and through any

operation systems such as the use of Ceres, Social Assistance Management System

(SAMS), and Oasis Insight.

  • Create and/or collect client satisfaction surveys, comment cards, and verbal feedback

from clients at all sites and record data for analysis.

  • Maintain sign-in sheets for every meal and assist with meal service at each site,

including set up and clean up.

  • Respond to site inquiries/issues and follow up as needed. Provide excellent customer

service by following up on matters of concern until they have been sufficiently resolved.

Communicate recommendations to the Registered Dietitian through ongoing

communication.

  • Provide clear, concise communication to operational departments at Three Square to

ensure excellent customer service with ordering, packing, delivering, and

recruiting/coordinating volunteers, as necessary. Identify operational trends that lead to

challenges/barriers/delays and work collaboratively to solve problems.

  • Successfully complete any required food service-related training and elder protection

training required by the federal, state and local governments, and/or any grants.

Maintain required job knowledge, skills, and core professional competencies.

  • Assist with advertising meals using multiple mediums: targeted outreach, in-house

created flyers and materials, and collaboration with Marketing. Maintain data tracking for

marketing efforts and identify the most successful methods based on participation

among seniors.

  • Track and secure adequate number of emergency grocery bags for older adults if

needed at sites and report distribution numbers to Senior Hunger Programs Manager on

an ongoing and regular basis.

  • Collect information from interested seniors for programs like senior food pantries, SNAP,

Senior farmers market coupons, commodities, energy assistance, etc. at all sites, and

coordinate with the Benefit Services Outreach Manager and/or Supervisor to ensure

Three Square wrap-around services are made available to clients as appropriate.

  • Assist in gathering other information/data as needed for interdepartmental use or other

reporting requests.

  • Coordinate senior-focused educational classes, presentations, and activities in

conjunction with the Senior Meal.

  • Maintain a positive work environment by conducting all communications with colleagues,

supervisors, interns, and volunteers in a professional, friendly and helpful manner. Be

articulate and concise in communication, whether it is in speaking or in writing.

  • Manage confidential information relating to clients, agencies and donors, and make

reports on elder abuse, as appropriate, and with full knowledge of the Registered

Dietitian and Senior Hunger Programs Manager.

  • Work with the Registered Dietitian to identify areas of program improvement and work to

implement changes in program as needed.

  • In the absence of the Senior Hunger Programs Coordinator (Driver):
  • Operate Three Square vehicles to pick up and deliver meals, products, and

equipment to senior congregate & community meal site. Ensure vehicle is

properly loaded, secured and within weight limits.

  • Follow a schedule of pick-ups and deliveries; maintain record of pick-up and

delivery activities, as well as other records deemed necessary by Three Square

Registered Dietitian, Three Square Senior Meals Coordinator, and/or our

partners.

  • Effective time management skills will have to be a priority due to food safety

regulations.

  • Ensure equipment pre and post trip inspection reports are filled out accurately,

completely, and correctly to ensure compliance with State, Federal laws and

Three Square guidelines.

  • Load and unload trucks by hand, pallet mover equipment, two wheeler/ cart and

lift gates.

  • Report vehicle maintenance and equipment repair needs, may need to

perform light maintenance such as maintaining air pressure in tires, vehicle

fluids, and installing bulbs.

  • Comply with specialized regulations, such as US Department of

Transportation, food handler, warehousing also federal and state regulations.

  • State of Nevada regulations and Three Square's operation of motor vehicle

policy.

  • Perform other job functions as requested or assigned.


Requirements:

Qualifications


Education and Experience:

At least one year of customer service experience is required. Experience interacting with the

aging population with diverse backgrounds is a plus. Ability to speak, write, and read in Spanish

is a plus. Experience driving large vehicles requiring only a Class C driver's license, including

those with a lift gate, or willingness to learn to operate such vehicles is a plus. Any combination

of education, training and experience that demonstrates the ability to perform the duties of the

position.


Licenses:

Driver’s License


Job-Specific Expectations

  • Current Class C driver's license, clean driving record for last five years and current vehicle insurance.
  • Must possess outstanding communication skills with the ability to effectively communicate verbally and in writing
  • Must possess ability to ensure and maintain best practices and compliance with the rules and regulations of the Nevada Aging and Disability Services Division (ADSD).
  • Ability to think critically and provide ideas, opinions, and information in a professional manner
  • Ability to diffuse situations before potential conflict arises
  • Able to take direction well, using good listening skills
  • Ability to work independently
  • Strong organizational skills
  • Excellent basic computer skills (Microsoft Word, Excel, Outlook, and general internet experience)
  • Excellent time management skills
  • Excellent customer service skills
  • Strong interpersonal skills
  • Ability to present and respond to questions and/or feedback from groups of Program Partners, older adults and the general public is required
  • Requires the ability to respond in a timely manner to the needs and requests of others internally and externally
  • Ability to determine tasks, set priorities and goals, manage multiple projects with attention to detail
  • Maintain focus on tasks and produce accurate work.
  • Must be able to exercise leadership in various external relationships
  • Maintain a clean, well-groomed appearance
  • Manage confidential information
  • Demonstrate active compliance with Three Square policies and procedures
  • Maintain a professional appearance and demeanor at all times as a representative of Three Square
  • Must possess the ability to read and interpret documents such as operating procedures, safety rules, operating and maintenance instructions and procedure manuals; ability to apply good sense understanding to carry out instructions furnished in written, oral or diagram form.


Working Environment

This position requires working indoors in an office at Three Square or at diverse sites outside of Three Square. Employee will use computer and phones extensively and drive frequently for work. Occasionally work outside of normal working hours, such as evening or weekends is required. While performing the duties of this job, occasional exposure to outside weather conditions will occur.


Other

Safe driving record, current vehicle insurance and the ability to use their personal vehicle for business at off-site locations. Employee must be able to pass a criminal background check and drug and alcohol screening.