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Hunger Programs Specialist

2 months ago


Las Vegas, Nevada, United States Three Square Full time
Job Summary

We are seeking a highly motivated and experienced Senior Hunger Programs Coordinator to join our team at Three Square. The successful candidate will be responsible for administering front-line customer service to our partners, implementing program efforts for Golden Groceries and other Senior Hunger Programs priority areas.

Key Responsibilities
  • Program Coordination: Coordinate program efforts for Golden Groceries, working closely with Operations teams, including Procurement, Warehouse, Agency Services, Volunteer Operations, and Transportation.
  • Program Fidelity: Maintain program fidelity throughout Senior Hunger Programs, ensuring partners are held accountable for program efforts and reporting.
  • Partner Outreach: Support outreach to potential partners, encouraging community entities to take an active role in Senior Hunger Programs solutions.
  • Training and Support: Deliver consistent and essential support to program sites, demonstrating best practices when training partners.
  • Collaboration and Communication: Effectively communicate with seniors, connecting them with the program most appropriate for them, and communicate through various channels with SHP partners and internal departments.
  • Problem-Solving: Identify operational trends that lead to challenges, barriers, or delays, and work collaboratively to solve problems.
  • Customer Service: Provide excellent customer service, following up on matters of concern until they have been sufficiently resolved.
  • Reporting and Data Management: Assist in gathering information/data as needed for interdepartmental use or other reporting requests.
  • Professional Development: Maintain required job knowledge, skills, and core professional competencies, attending and participating in required educational programs and staff meetings.
Requirements
  • Education and Experience: At least two years of college or two years of experience in logistics or operations is required, along with at least one year of customer service experience.
  • Licenses and Certifications: Driver's License is required.
  • Skills and Abilities: Outstanding communication skills, ability to ensure and maintain best practices and compliance with Senior Hunger Programs, critical thinking, and problem-solving skills, ability to work independently, and strong organizational skills.
Working Environment

This position requires working indoors in an office at Three Square or at diverse agency sites outside of Three Square. Employee will use computer and phones extensively and drive frequently for work. Occasionally work outside of normal working hours, such as evening or weekends is required.