Help Desk Specialist

1 month ago

Machesney Park, United States Everstaff Full time
Job DescriptionJob DescriptionEverStaff, a recruiting firm, seeks a candidate for our Direct Hire position with a top client, offering excellent work culture, benefits, and growth potential. We are looking for an experienced Help Desk SpecialistDetails:Schedule: Monday to Friday; 8am to 5pmContract To Hire: $22 per hour to start. Position Overview:The Entry-Level Help Desk Specialist is tasked with delivering technical assistance and support concerning computer systems, hardware, and software. The position includes addressing inquiries, running diagnostic tests, pinpointing issues, and implementing solutions.Primary Responsibilities:
  • Address user inquiries and support tickets, providing technical assistance through phone, email, or chat.
  • Identify and resolve hardware, software, and network problems.
  • Install, configure, and troubleshoot computer systems and applications.
  • Maintain and update technical documentation and support materials.
  • Escalate complex issues to the appropriate IT personnel or departments.
  • Track and record all support requests and resolutions.
  • Assist with the setup, maintenance, and troubleshooting of IT equipment.
  • Provide training and support for new technologies to end-users.
  • Monitor and maintain computer systems and networks to ensure optimal performance.
  • Work collaboratively with other IT team members to enhance processes and improve the user experience.
Qualifications:
  • Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Entry-level experience in handling incoming tickets and supporting users.
  • Demonstrated experience as a Technical Support Specialist or in a similar role.
  • Strong understanding of Windows and Mac operating systems.
  • Familiarity with remote desktop applications and help desk software.
  • Excellent problem-solving and troubleshooting abilities.
  • Strong communication and interpersonal skills.
  • Ability to work independently as well as in a team environment.
  • Customer service-oriented with a commitment to providing excellent support.
  • Certifications such as CompTIA A+, Network+, or similar are advantageous.
Preferred Skills:
  • Experience with enterprise-level IT support.
  • Knowledge of network protocols and infrastructure.
  • Familiarity with cloud-based applications and services.
  • Experience in supporting mobile devices and applications.
If you meet the qualifications outlined above, we encourage you to apply, and we'll schedule an interview with you. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

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