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Help Desk Specialist
1 month ago
- Address user inquiries and support tickets, providing technical assistance through phone, email, or chat.
- Identify and resolve hardware, software, and network problems.
- Install, configure, and troubleshoot computer systems and applications.
- Maintain and update technical documentation and support materials.
- Escalate complex issues to the appropriate IT personnel or departments.
- Track and record all support requests and resolutions.
- Assist with the setup, maintenance, and troubleshooting of IT equipment.
- Provide training and support for new technologies to end-users.
- Monitor and maintain computer systems and networks to ensure optimal performance.
- Work collaboratively with other IT team members to enhance processes and improve the user experience.
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Entry-level experience in handling incoming tickets and supporting users.
- Demonstrated experience as a Technical Support Specialist or in a similar role.
- Strong understanding of Windows and Mac operating systems.
- Familiarity with remote desktop applications and help desk software.
- Excellent problem-solving and troubleshooting abilities.
- Strong communication and interpersonal skills.
- Ability to work independently as well as in a team environment.
- Customer service-oriented with a commitment to providing excellent support.
- Certifications such as CompTIA A+, Network+, or similar are advantageous.
- Experience with enterprise-level IT support.
- Knowledge of network protocols and infrastructure.
- Familiarity with cloud-based applications and services.
- Experience in supporting mobile devices and applications.
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Help Desk Support Specialist
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Help Desk Support Specialist
2 months ago
McClellan Park, United States Technology, Automation, and Management (TeAM), Inc. Full timeTeAM, a Veteran Owned Small Business (VOSB) and Small Disadvantaged Business (SDB), offering public and private sector organizations high quality, “best of breed” technical and management solutions, is seeking an experienced Help Desk Support Specialist!The selected candidate will support a wide range of desktop hardware and software, common IT services,...
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Help Desk Specialist
3 weeks ago
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Help Desk Technician
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Help Desk Specialist
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