Help Desk Technician

2 months ago

Overland Park, United States Enjet Aero, LLC Full time
Job DescriptionJob Description

Enjet Aero machines and fabricates complex jet engine parts, components and assemblies for leading OEMs in the commercial, defense and general aviation sectors. Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a company to meet such a goal is to consistently meet production deadlines and expectations.

Position Description:

At Enjet Aero, our staff relies on our ability to ensure that we keep technology operating at the highest capacity to help our business success in delivering top quality parts to our customers. We are seeking a Help Desk Technician to aid in meeting those needs in a dynamic environment that utilizes different technologies. In this role, support will be delivered to remote locations as well as in-house at Enjet Aero’s main office. Essential to this role is the ability to both communicate clearly with end users and apply repairs as needed for support tickets. This role over time will require growth in knowledge as Enjet Aero strives to keep itself at the forefront of technology as it applies to manufacturing. Our ideal candidate will be able to deliver service at a high level of energy while applying any relatable skills to solve problems as the first line of service.

Objectives of this Role

  • Answer phone call support requests as they arrive
  • Respond to tickets coming into the ticketing system with prioritization where needed
  • Review knowledge base articles as well as create new ones as the need rises
  • Review processes and where necessary refine or improve processes
  • Create accounts for onboarding of new staff
  • Prep and deploy computer systems when necessary
  • Work with projects or additional duties as assigned
  • Apply skills to improve IT operations within the business
  • Assign tickets to appropriate system administrators when necessary

Daily, Weekly and Monthly Responsibilities

  • Sign into phone queue system for taking calls daily
  • Sign in and review ticketing system at regular intervals daily
  • Review Employee information to update titles and positions Weekly
  • Account Directory clean up Monthly
  • Aid in Asset inventory when necessary

Skills and Qualifications

  • General base knowledge of Windows operating system (Windows 10, 11)
  • Excellent verbal and written skills
  • Able to lift up to 50 lbs. where necessary
  • Network troubleshooting knowledge is a plus
  • IT certifications are a plus
  • Logical troubleshooting experience is a plus
  • Travel is not required as part of the position but there may be times when travel is necessary but is limited.

This position will be located at our Overland Park Kansas Office.

Benefits: Enjet offers a comprehensive benefits package to full-time employees including paid time off, health insurance, dental insurance, vision insurance, paid holidays, a 401K retirement plan, disability insurance, and more.

As an EOE/AA employer, Enjet Aero will not discriminate in its employment practices due to an applicant's race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.

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