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Front Office Coordinator

4 months ago

San Francisco, United States 77 Plastic Surgery Full time
Job DescriptionJob Description

Join Our Team - We're Now Recruiting

77 Plastic Surgery is Seeking a Front Office Coordinator & Patient Care Sales Professional

Do you possess exceptional interpersonal skills that allow you to connect with patients effectively? Are you a confident communicator with a knack for building rapport with people from all walks of life?

Are you passionate about the beauty industry, including cosmetology and plastic surgery, and driven to help individuals enhance their appearance and confidence? Do you excel in organization, pay attention to detail, and thrive in managing front-office responsibilities?

Are you enthusiastic about promoting skincare treatments, medical weight loss programs, and other services?

If you answered yes to any of the above, you might be the ideal candidate to join our team as a Front Office Coordinator & Patient Care Sales Professional at 77 Plastic Surgery.

About Us: - 77 Plastic Surgery is a well-known plastic surgery, cosmetic, and wellness center located in the heart of San Francisco. Our goal is to empower at least one million women to feel beautiful inside and out by 2040.

Position Overview: - Role: Front Office Coordinator & Patient Care Sales Professional at 77 Plastic Surgery. This role involves managing the front desk operations and assisting individuals on their journey to enhance their appearance and well-being. You will also be responsible for contacting leads, scheduling appointments, and promoting our range of products and services. -

Location: Our clinic is situated in the Hayes Valley neighborhood of San Francisco, conveniently close to public transportation options such as BART, MUNI, and major highways.

This is an on-site position.

Compensation: Competitive hourly rate of up to $30, commensurate with experience and performance, along with benefits for full-time employees.

Option 1: Full-time position, 40 hours per week.

Option 2: Part-time position, working 2-3 days a week, with availability required on Tuesdays and Thursdays.

We are seeking a dedicated Front Office Coordinator & Patient Care Sales Professional to join our dynamic team at 77 Plastic Surgery. If you are ready to contribute your energy, dedication, and passion to helping our patients look and feel their best, apply now for this exciting opportunity.

Note: - Please refrain from making phone inquiries regarding this position.

Compensation:

$20 - $30 hourly

Responsibilities:

Front Office General Responsibilities

  • Provide patients with a great experience from start to finish
  • Act as a lead receptionist and first point of contact with prospective and current patients
  • Schedule appointments, surgeries, and procedures
  • Greet, register, and check patients into and out of the office
  • Escort patients into exam rooms and perform basic tasks such as dressing changes and suture removal
  • Manage patient charts
  • Collect payments
  • Schedule surgery and office procedures & treatments
  • Contact prospective clients and book sales opportunities
  • Sell products and services
  • Assist with additional office duties
  • Attention to detail is critical in this role
  • Being able to multi-task (answer phones, texts, and emails, while checking in/out patients)
  • Maintain a professional and elegant appearance
  • There is potential for growth for the right candidate
Qualifications:

What Kind of Qualifications Do You Need?

  • You have a strong and dedicated passion for beauty, aesthetics, and plastic surgery. You are well-versed in these topics or willing to learn
  • You have at least 2 years of customer service experience
  • You have outstanding interpersonal skills including verbal and nonverbal communication, the ability to problem solve, the ability to handle conflict, teamwork, empathy, listening, professional etiquette, and a positive attitude
  • You are highly organized with sickening attention to detail, the ability to multi-task, and the ability to perform core administrative tasks efficiently and effectively
  • You are pretty good with computers

This Role is For You If...

  • You have a warm, friendly, and positive attitude and love connecting with people in a compassionate and empathic way
  • You have a servant's heart, take pride in anticipating the needs of others, and love going the extra mile to serve clients
  • You are great at multi-tasking (eg. answering the phone while juggling multiple things doesn't phase you)
  • You are excited about being a Patient Counselor to help our patients find the best treatments and products
  • You have outstanding professional etiquette, both on the phone and in person
  • You take great pleasure in building client relationships, including contacting new clients, booking appointments, and making yet another sale
  • You take great pleasure in ensuring that all clients receive a six-star experience
  • You can schedule appointments, perform invoicing, and collect payments like the back of your hand
  • You can check in patients, manage patient flow, manage a few exam rooms, and manage office and clinic supplies like the back of your hand
  • You take great pleasure in maintaining a professional and polished appearance
  • You are an awesome juggler of tasks
  • You hate a mess
  • NO CLOCK WATCHERS - 5 minutes early and 5 minutes late is typical for you
  • You are a YES person, with a CAN DO attitude because failure to get the job done is not an option
  • You are a team player who can get along with a small, tightly-knit group
  • You are fluent in English as your native language
  • Attention to detail is critical in this role
  • Being able to multi-task (answer phones, texts, and emails, while checking in/out patients)
  • Maintain a professional and elegant appearance
  • You have 21st computer skills
  • You are highly organized and effective at managing your time because you get things done and done right

Why You Might Be Excited About Us:

  • Like us, you believe that beauty has the power to elevate and transform, and you’re excited about our mission to help everyone feel great in their own skin
  • Like us, you enjoy serving others, and you find caring for patients more energizing and fulfilling than stressful. You genuinely enjoy supporting others through very personal and intimate journeys
  • Like us, you enjoy driving new prospects and making direct contributions to the company’s success and mission
  • Like us, you crave the idea of “owning a number” and having objective proof of your value to the team
  • Like us, you have a hunger to make raving fans out of every patient whose life you have the opportunity to touch
About Company

77 Plastic Surgery is a 5-star plastic surgery, aesthetic, and wellness clinic in San Francisco. Our Mission: To help everyone feel great in their own skin. Our Culture: We believe in the power of beauty to elevate, transform, and heal. If you’re seeking a role where you’ll be serving others in a dynamic environment, we’d love to hear from you

But first, ensure we are the right fit for you. We might be suitable if:

You don't love plastic surgery

You want a normal, predictable 9-5 job

You work best in a highly-structured, micro-managed company

You like finding cracks more than you like repairing them.

You only like being told "YES" and are easily offended when your beliefs are challenged.

You frequently say things like “But that’s not my job”

If the above describes you, then we’re NOT a fit. OTOH, if you like the idea of working with people who feel the opposite, we encourage you to apply