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Customer Service-Eligibility Navigator

4 months ago

Albany, United States Albany Community Action Partnership Full time
Job DescriptionJob DescriptionDescription:Are you passionate about supporting families by connecting them to much needed services and resources? Do you have some experience in human services and are looking to grow your skills and knowledge?

Join a community-based organization which has been supporting the most vulnerable families in Albany County for over 55 years. The Customer Service-Eligibility Navigator functions as the first point of centralized entry to ACAP programs and other needed resources through our community partners. Responsibilities include:


  • Interact with customers through phone, email, or in-person meetings and promote positive exchanges and relationships for people needing services
  • Complete intakes and assessments and gather documentation to help determine customer eligibility for services and facilitate customer enrollment into various ACAP programs and services
  • Facilitate customer enrollment into ACAP program and services as well other community agencies and programs, ensuring a smooth service transition
  • Collect data and maintain accurate case records
Starting at $18.35 per hour; Monday-Friday; 37.5 hours per week

QUALIFICATIONS

High School Diploma or GED and a minimum of 1 year of proven customer service and data entry experience are required. Call center experience is a PLUS An associate's degree in human services, Social Work, or a related field is preferred. Basic PC skills including database entry, word processing, and spreadsheet skills are required. Bi- or Multi-lingual skills are a plus.


ABOUT ALBANY COMMUNITY ACTION PARTNERSHIP

Albany Community Action Partnership (ACAP), the Community Action Agency (CAA) for Albany County, has been a source of direct support for families living in poverty for over 50 years. Our services are administered through three departments: Career and Community Services, Early Childhood Education, and Energy Services. Each year, ACAP fosters opportunities for self-empowerment and enrichment in the lives of thousands of young children and families. Our mission is to partner with families and communities to expand opportunities and build stronger networks to foster upward economic mobility.


BENEFITS

Health, Dental & Vision Insurance; Sick, Vacation, and Personal Leave; 403(b) with employer contribution; twelve (12) paid holidays; Tuition Assistance; Employee Assistance Program (EAP); and Opportunity for Advancement


APPLICATION PROCESS

You may apply on our website at albanycap.org/careers-at-acap. OR

You may submit your resume to hr@albanycap.org.

No phone calls please.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.



Requirements: