Current jobs related to Care Navigator - Albany - ConcertoCare

  • Care Navigator

    3 weeks ago

    Albany, United States ConcertoCare Full time

    Description Care Navigator * Medical, Dental, Vision and 401k * Competitive salary and bonus program * 18 days of PTO * 8 paid holidays yearly * This is a hybrid role with occasional in office days in our Albany office Care Navigators provide front-office support to our clinical teams delivering care through virtual visits. Care Navigators play a critical...

  • Care Navigator

    3 weeks ago

    Albany, United States ConcertoCare Full time

    Job Type Full-time Description Care Navigator Medical, Dental, Vision and 401k Competitive salary and bonus program 18 days of PTO 8 paid holidays yearly This is a hybrid role with occasional in office days in our Albany office Care Navigators provide front-office support to our clinical teams delivering care through virtual visits. Care Navigators play a...

  • Care Navigator

    3 weeks ago

    Albany, United States ConcertoCare Full time

    Job Type Full-timeDescriptionCare NavigatorMedical, Dental, Vision and 401kCompetitive salary and bonus program18 days of PTO8 paid holidays yearlyThis is a hybrid role with occasional in office days in our Albany officeCare Navigators provide front-office support to our clinical teams delivering care through virtual visits. Care Navigators play a critical...

  • Care Navigator

    2 months ago

    Albany, United States ConcertoCare Full time

    Job Type Full-timeDescriptionCare Navigators provide front-office support to our clinical teams delivering care through virtual visits. Care Navigators play a critical role in managing the daily flow of information and helping our patients access their healthcare services with ConcertoCare. Key activities include managing inbound calls and other forms of...

  • Patient Care Navigator

    4 weeks ago

    Albany, United States Trinity Health Full time

    St. Peters Cancer Center is seeking a compassionate and skilled Patient Navigator to provide social work services, care coordination, and community resource support for cancer patients and their families. The Patient Navigator will assess patient ne Patient Care, Navigator, Patient, Healthcare, Support

  • Patient Care Navigator

    3 weeks ago

    Albany, United States Trinity Health Full time

    Employment Type: Full timeShift: Day Shift Description: Position Summary: St. Peter's Cancer Center is seeking a compassionate and skilled Patient Navigator to provide social work services, care coordination, and community resource support for cancer patients and their families. The Patient Navigator will assess patient needs, identify barriers to care, and...

  • Cell Therapy Navigators

    3 weeks ago

    Albany, United States Inizio Engage Full time

    Inizio Engage is looking to build a team of passionate and highly motivated Cell Therapy Navigators, in collaboration with Iovance Biotherapeutics, to drive the education and adoption of a new FDA-approved cell therapy providing new possibilities to patients with unresectable or metastatic melanoma.As a Cell Therapy Navigator you will play a critical role in...

  • Cell Therapy Navigators

    2 days ago

    Albany, United States Inizio Engage Full time

    Inizio Engage is looking to build a team of passionate and highly motivated Cell Therapy Navigators, in collaboration with Iovance Biotherapeutics, to drive the education and adoption of a new FDA-approved cell therapy providing new possibilities to patients with unresectable or metastatic melanoma.As a Cell Therapy Navigator you will play a critical role in...

  • Albany Nurse Navigator

    3 weeks ago

    Albany, United States Heartland Health Full time

    Mosaic Life Care is a health care system in northwest Missouri. With a vision of transforming community health by being a life-care innovator, Mosaic places the holistic needs of patients first by providing the right care at the right time and place, offering high value and quality health care. Mosaic has a wide array of benefits to meet each employee's...

  • Healthcare Navigator

    7 days ago

    Albany, Missouri, United States Heartland Health Full time

    Mosaic Life Care is a leading health care system in northwest Missouri, dedicated to transforming community health through innovative care solutions. With a focus on providing high-value and quality healthcare, our organization prioritizes the holistic needs of patients by delivering timely and effective support.Our benefits are designed to meet the unique...

  • Cell Therapy Navigators in Oncology

    6 days ago

    Albany, New York, United States Inizio Engage Full time

    At Inizio Engage, we are building a team of passionate and highly motivated professionals to drive the education and adoption of a new FDA-approved cell therapy.As a Cell Therapy Navigator, you will play a critical role in educating physicians and oncology healthcare providers about a novel cell therapy and how to access it at authorized treatment...

  • Registered Nurse Navigator Congestive Heart Failure

    1 month ago

    Albany, United States Phoebe Health Full time

    Description JOB SUMMARY * The CHF Nurse Navigator is responsible for coordinating the individualized care for patients diagnosed with ongoing critical cardiac health conditions by serving as an advocate, educator, consultant, leader, and community ambassador for the specific patient population served in accordance with Phoebe Putney Health System strategy,...

  • Youth Health Navigator

    4 days ago

    Albany, New York, United States Cayuga Centers Full time

    Cayuga Centers is a leading non-profit human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with unique needs.We are seeking an experienced Youth Health Navigator to join our Children's Home Health Care Management team in Albany, NY. The ideal candidate will possess strong communication...

  • Cell Therapy Navigators

    2 weeks ago

    Albany, NY, United States Inizio Engage Full time

    Inizio Engage is looking to build a team of passionate and highly motivated Cell Therapy Navigators, in collaboration with Iovance Biotherapeutics, to drive the education and adoption of a new FDA-approved cell therapy providing new possibilities to patients with unresectable or metastatic melanoma. As a Cell Therapy Navigator you will play a critical role...

  • Service Navigator

    1 month ago

    Albany, United States Trinity Alliance of the Capital Region, Inc. Full time

    RESPONSIBLE TO: SERVICE NAVIGATOR SUPERVISOR DEPARTMENT OF PREVENTION FULL TIME POSITION: Trinity Alliance of the Capital Region is one of the area's leading social services organizations with a mission to promote healthy families, improving communities and providing education and employment, as a means to change generations. Founded in 1920 as...

  • Hepatitis C Navigator

    6 days ago

    Albany, New York, United States CATHOLIC CHARITIES OF DIOC Full time

    We are seeking a skilled Hepatitis C Navigator to join our team at Catholic Charities of the Diocese. As a Hepatitis C Navigator, you will play a crucial role in providing essential services to individuals living with Hepatitis C.About the RoleThis is a salaried, exempt position with an estimated annual salary of $60,000-$80,000, depending on experience and...

  • Digital Care Navigator

    6 days ago

    Albany, New York, United States Trinity Health Corporation Full time

    OverviewTrinity Health Corporation is a leading healthcare provider committed to delivering exceptional patient care. As a Virtual Nurse, you will play a vital role in our innovative care model, utilizing technology to support patients and bedside nurses.About the RoleWe are seeking an experienced Registered Nurse to join our team as a Virtual Nurse. This...

  • Critical Care Travel Nurse

    2 days ago

    Albany, New York, United States Care Team Solutions Full time

    Care Team Solutions is seeking a dedicated travel nurse RN with experience in Neuro PCU to join their team. This exciting opportunity is located in Albany, New York, offering a chance to work in a dynamic environment while exploring the area.About the Job:Job Title: Critical Care Travel Nurse - Albany, NYJob Type: Travel NursingShift: 12 hours/dayEmployment...

  • Intensive Care Unit Travel Nurse Position

    2 days ago

    Albany, New York, United States Care Team Solutions Full time

    Job OpportunityCare Team Solutions, a healthcare staffing agency dedicated to providing exceptional support to travel nurses, is seeking a skilled RN for a challenging ICU Float Pool role in Albany, New York.Key Job Details:Specialty: ICU - Intensive Care UnitDiscipline: RN36 hours per weekShift: 12 hoursEmployment Type: TravelThe ideal candidate will have...

  • Travel Nurse RN

    5 days ago

    Albany, New York, United States Supplemental Health Care Full time

    We are seeking a skilled and compassionate Registered Nurse to join our team in the Neuro Intensive Care Unit at a leading hospital in Albany, NY. This 13-week contract offers a unique opportunity to work with a dynamic team and provide exceptional patient care.Job Summary:This travel nursing position involves working as an Intensive Care Unit (ICU) RN in a...

Care Navigator

2 months ago

Albany, United States ConcertoCare Full time

Apply

Job Type

Full-time

Description

Care Navigators provide front-office support to our clinical teams delivering care through virtual visits. Care Navigators play a critical role in managing the daily flow of information and helping our patients access their healthcare services with ConcertoCare. Key activities include managing inbound calls and other forms of inbound communication, scheduling in-home and virtual appointments, providing day-to-day administrative support to our care teams, and supporting medical records management.

In this role, the Care Navigator interacts directly with care team members, patients, patient care representatives, and outside providers and facilities. As a first point of contact, this position provides a warm welcome, acts as an information resource, and coordinates the flow of information across the care team. The Care Navigator is an integral part of the care team, participating in patient access and care coordination efforts that ultimately result in higher-quality patient care.

WHAT OUR CARE NAVIGATORS DO:

* Manage inbound calls and other forms of inbound communication including voicemail management, applying standard guidelines to address or route messages to the appropriate care team member for follow-up.
* Schedule and coordinate in-home appointments, including the ability to optimize the route for in-home appointments and minimize drive time for our in-field care teams.
* Schedule and coordinate virtual appointments, including providing support to patients and their caregivers on the use of our virtual visit platform.
* Complete visit confirmation and routine check-in and check-out activities for scheduled home and virtual appointments.
* Perform outbound calls and tasks at the direction of the care team and as needed to coordinate patient care, schedule patients for appointments and services, support quality initiatives, and complete patient experience surveys.
* Support medical records management, including the processing of inbound and outbound faxes and scanning and filing patient documents in the patient's medical record.
* Process and tracks medical record requests, making sure to obtain requested medical records for scheduled patient appointments.
* Serve as the voice of the patient and engage team members and leaders to resolve or escalate questions and concerns as indicated.
* Maintain up-to-date patient contact and demographic information.
* Support new patient registration through new chart creation and data entry.
* Verify insurance eligibility and collect co-pays and fees as needed.
* Assist with processing orders and referrals as needed.
* Active participation in team huddles and organizational meetings as requested.
* Adherence to compliance policies, procedures, and standards of conduct including all applicable laws and regulations.
* Other market-specific duties as assigned.

QUALITIES OF A SUCCESSFUL CARE NAVIGATOR:

* Demonstrates a "do what it takes" attitude to support our care teams in delivering exceptional care to our patients.
* Committed to providing exceptional customer service.
* Enjoys a collaborative and team-based working environment.
* Self-directed and proactive in their work and has strong time management and organizational skills.
* Wants to contribute to the care of patients with complex needs who are not adequately served by traditional healthcare delivery systems.

QUALIFICATIONS

* High school diploma or GED.
* 2+ years of experience working in a healthcare setting.
* 1+ year call center experience or equivalent work experience.
* Certified/Registered Medical Assistant or experience as a Medical Assistant preferred.
* Demonstrated excellence in customer service and a commitment to patient care.
* Proficiency in telephony and medical record systems.
* Knowledge of medical record management.
* Knowledge of medical terminology.
* Knowledge of HIPPA rules and regulations to maintain patient confidentiality.
* Average to advanced computer and software skills required.
* Requires prioritization skills to manage multiple tasks successfully throughout the day.
* Ability and means to travel as needed in a timely manner to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 5 years. No vehicle-related suspensions/reinstatements, DUI, reckless driving, or felony convictions within the last 7 years. Multiple violations and accidents within the last 5 years would be subject to review.

Base Salary/ Wage Range $18.00 to $21.00 plus annual bonus. Compensation for the role is commensurate with the candidate's qualifications, skills, competencies, and experience and may fall outside of the range shown. ConcertoCare offers a competitive total rewards package, which includes full healthcare coverage, a 401K with match, and a broad range of other health, wellness, and financial benefits.

Vaccination Policy

ConcertoCare requires all "frontline workers" to be fully vaccinated and to provide records for validation. Medical or religious exemption will be considered contingent upon the review of appropriate documentation.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ConcertoCare is an Alcohol/Drug/Smoke-Free Workplace