Technical Support Representative
2 weeks ago
Job Summary:
We are seeking a dedicated Technical Support Representative to join our team. The ideal candidate will provide technical assistance and support to our clients, resolving technical issues efficiently and ensuring customer satisfaction.
Responsibilities:
- Provide technical support to customers via phone, email, or in person
- Diagnose and troubleshoot technical issues related to LAN, VPN, Windows OS, computer hardware, and software applications
- Utilize ServiceNow or similar ticketing system to document and track customer issues
- Assist with IT support tasks including setting up new user accounts and troubleshooting network connectivity problems
- Collaborate with the help desk team to escalate complex technical issues
- Configure and troubleshoot firewalls and VPN connections
- Maintain knowledge of current technology trends and updates in the IT industry
Requirements:
- Proven experience in technical support or a related field
- Proficiency in LAN, VPN, Windows OS, computer hardware, firewall configuration, and IT support
- Familiarity with ServiceNow or similar ticketing systems
- Strong problem-solving skills and attention to detail
- Excellent communication skills and ability to explain technical information clearly
- Certification in IT support or relevant field is a plus
- Ability to work well under pressure in a fast-paced environment
This position offers competitive pay and the opportunity to work with cutting-edge technology. If you meet the requirements and are passionate about providing exceptional technical support, we encourage you to apply for this exciting opportunity.
remote work
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