Technical Customer Support Specialist

3 weeks ago

Chicago, United States Ivisys Ab Full time

IVISYS Inc. is looking to hire a Technical customer support specialist to join our Chicago Loop office. IVISYS is the market leader as a total solutions provider in AI technology, offering a unique patented technology for inspecting pallets. Company Background Headquartered in Stockholm, Sweden, IVISYS develops innovative solutions for examining the structural integrity of pallets in high volume sites such as distribution centers and production plants. If this does not feel natural to you – that’s OK – what you need to know is that you have a great product revolutionizing the industry. The IVISYS lowdown HQ Stockholm, Sweden, with offices in Gothenburg, Sweden, and Chicago, US Customers in 10 countries Working with some of the most premium brands in the world Customer requests from all over the world Presence in several industries such as Logistics, Food & Beverage, Retail and Warehouse Automation More than 20 Years of experience in Machine Vision How we make a difference Our machine vision solution merges cutting edge hardware with in-house developed software, patented algorithms, and artificial intelligence. This technology and equipment solves many problems that Fortune 500 companies never knew they could fix. Company Culture: A can-do company culture in a flat organization that makes fast decisions in a collaborative and ambitious environment. Energized, ambitious, and proactive co-workers. Market leading products with a brand you can be proud to represent. Why we need you You

will be joining a rapidly growing company as we look to dominate the US market in an industry that has huge market potential and very limited competition. Your day-to-day areas of responsibility Investigate, troubleshoot, and resolve issues with a world leading high-tech product on a very detailed level, including but not limited to: IVISYS hardware (cameras, lasers, computers, PLC, electrical wiring, sensors, pneumatic, conveyor belt, etc.), software, network connectivity and more Provide general users assistance in technical matters Compile bug reports and feature requests for development in DevOps, liaison with the developers, the production and project teams to be on top of ongoing activities Monitor our product Pallet AI remotely; take preventive action when needed Monitor the ticketing system and ensure timely responses to customer issues New Customer Installation and Ongoing Support Add new customers, new users and general administrative tasks related to ticketing system, asset management system and other applicable tools Perform customer training sessions Even further enhance customer satisfaction by being an excellent communicator Process Improvement Develop standard procedures and best practices – document processes/procedures/instructions/guides and update when needed Promote team collaboration with remote IVISYS team members located in Chicago, Stockholm and Gothenburg Document knowledge in the form of knowledge base tech notes and database of resources Actively drive improvements beneficial to the team, to IVISYS, to our products and to customers Participate in the new release process by installing product upgrades as needed Requirements: Formal Education : Minimum B.Sc. in the technical domain – preferable automation, mechatronics, electronics, or similar +5 years in international B2B environment, +3 years within B2B Technical Support, +3 years in within the automation industry Outstanding communicator in the English language Other languages could be an advantage Experience from PLC programming Experience from reading and interpreting low voltage electrical schematics Solid experience from any market leader support ticketing tool, knowledge base creation, leading trainings, creating manuals / documentation, support process flow Experience working in a company with operation in time zones outside the U.S. Experience from a startup / scale up company Structured, process oriented Hands on when needed IVISYS Inc., 150 N. Michigan Ave, Suite 1950, Chicago, IL 60601, US Please use the form below to contact our sales, support, or marketing team, and we’ll make sure to answer all your questions.

#J-18808-Ljbffr

  • IT Customer Support Specialist

    1 day ago

    Chicago, United States Educated Solutions Corp Full time

    Location Remote,IL Description Our client, a global leader in the IT industry, is seeking to hire an IT Customer Support Specialist. This is a 100% REMOTE position with the hours of 8am-5pm M-F CST. This position starts as a 3-6-month contract but offers opportunities for extensions and full-time positions for top performers. Position Overview: The IT...

  • Customer Support Specialist

    7 days ago

    Chicago, United States Caremerge Full time

    **Company Overview**: GoIcon is a fast-growing SaaS business focused on building a leading technology platform in the senior care market. Our mission is to improve the aging experience by empowering senior care communities with unparalleled communication and engagement technology. At Icon, you will collaborate with multiple teams, work across disciplines,...

  • Technical Support Specialist

    1 week ago

    Chicago, United States Adler University Full time

    The Technical Support Specialist is responsible for supporting Adler University faculty, staff, and student technology requests as well as providing Audio/Visual equipment usage and content production assistance to faculty, staff, and students. **Education/Experience**: - A bachelor's degree in Computer Science, Information systems or the equivalent...

  • Technical Support Specialist

    4 weeks ago

    Chicago, Illinois, United States Rand Worldwide Full time

    Company DescriptionWe hire for tomorrow Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide,...

  • Customer Support Specialist

    1 week ago

    Chicago, United States Sonoma Construction Full time

    Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge...

  • Customer Support Specialist

    3 days ago

    Chicago, United States Sonoma Construction Full time

    Job Overview We are looking for a Customer Support Specialist for our team. You should be excellent in verbal and written communication skills for this role. You will be expected to have a thorough knowledge about the products and services offered by the company. You are going to be in direct contact with the customers so you should have complete knowledge...

  • Information Technology Specialist

    23 hours ago

    North Chicago, United States U.S. Military Entrance Processing Command Full time

    As an Information Technology Specialist (Customer Support), you will be responsible for the following: Providing technical support to Information Technology (IT) customers. Communicating issues and outages following established information technology...

  • Technical Support Specialist

    1 week ago

    Chicago, United States TalentWave Full time

    Network Perception is looking for a driven, highly motivated technical support person interested in joining an exciting early stage company in the network security space. The core responsibilities for this position are managing support requests and being the liaison between clients and the software development team. Duties will include creating support...

  • Technical Support Specialist

    1 week ago

    Chicago, United States Adyen Full time

    This is Adyen Adyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States Adyen Full time

    This is AdyenAdyen is the financial technology platform of choice for leading companies. By providing end-to-end payments capabilities, data-driven insights, and financial products in a single global solution, Adyen helps businesses achieve their ambitions faster. With offices around the world, Adyen works with the likes of Meta, Uber, H&M, eBay, and...

  • Business Applications Support Specialist

    1 week ago

    Chicago, United States Impact Networking Full time

    **Description** Impact is hiring a Business Applications Support Specialist for our nationally ranked Best and Brightest Workplace! The Business Applications Support Specialist is an important part of our Software Services Post Sales Team. The Post Sales Team is responsible for managing the implementation activities along with the support services for our...

  • Technical Support Engineer

    4 weeks ago

    Chicago, United States IDEC Corporation Full time

    Job DescriptionJob DescriptionDescription:Job Description:Under direct supervision, performs a variety of routine support activities in the technical support function.Duties and Responsibilities:· As a technical liaison, is responsible for providing troubleshooting and repair technical support to company field engineers, technicians, and customers.·...

  • Digital Signage

    7 days ago

    Chicago, United States CDW Full time

    The BlueStar Digital Signage/Visual Solutions Technical Specialist is a pre-sales coworker who acts as a value-added technical advocate for CDW sellers and customers. The Technical Specialist is responsible for understanding customers' business requirements as they pertain to the full stack Digital Signage/Visual Solutions technologies (including, but not...

  • IT Systems Support Specialist

    3 days ago

    Chicago, United States WFMT Full time

    ** Position Description** **IT Systems Support Specialist** Location **Chicago, IL** Job Code **244** # of openings **1** WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time **IT** **Systems Support Specialist**. This position is responsible for providing technical support and assistance for users. **KEY RESPONSIBILITIES**: * Provide...

  • Telephone Technical Support

    1 week ago

    Chicago, United States ComputerWorks of Chicago, Inc Full time

    Job DescriptionJob DescriptionBooklog is looking for a level 1 – 3 technical support individual.  This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our...

  • Telephone Technical Support

    3 weeks ago

    Chicago, United States ComputerWorks of Chicago, Inc Full time

    Job DescriptionJob DescriptionBooklog is looking for a level 1 – 3 technical support individual.  This position is to provide outstanding technical support for Booklog software and various interfaces along with onboarding of new customers, testing of software and training on usage of software. We’re looking for a motivated individual to be part of our...

  • Tech specialist it support technician

    6 days ago

    Chicago, IL, United States Ayalytical Instruments Full time

    We are seeking a Technical Application Specialist to join our team. The successful candidate will be responsible for answering questions from current and potential customers about our equipment and the way it works. This position requires a technical background in chemical/mechanical engineering or a similar field. The ideal candidate will be able to...

  • Regional Support Specialist

    2 weeks ago

    Chicago, United States JP Recruiting Agency Full time

    Job Title : Regional Support Specialist Job Location :Chicago, IL Employment Type : Full Time/Direct Hire with Full benefits Pay Rate : $35-$42/Hr Plus OTJob Description Job Summary: We are looking for a dedicated Regional Support Technician to join our team. This role involves traveling, performing essential robotic system maintenance, and providing...

  • Regional Support Specialist

    2 days ago

    Chicago, United States JP Recruiting Agency Full time

    Job Title : Regional Support Specialist Job Location :Chicago, IL Employment Type : Full Time/Direct Hire with Full benefits Pay Rate : $35-$42/Hr Plus OTJob Description Job Summary: We are looking for a dedicated Regional Support Technician to join our team. This role involves traveling, performing essential robotic system maintenance, and providing...

  • Regional Support Specialist.

    3 weeks ago

    Chicago, United States JP Recruiting Agency Full time

    Job DescriptionJob DescriptionJob Title : Regional Support SpecialistJob Location :Chicago, ILEmployment Type : Full Time/Direct Hire with Full benefitsPay Rate : $35-$42/Hr Plus OTJob DescriptionJob Summary: We are looking for a dedicated Regional Support Technician to join our team. This role involves traveling, performing essential robotic system...