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Front Desk Coordinator

3 months ago

Shrewsbury, United States Exceptional Wellness Counseling Full time
Job DescriptionJob DescriptionSalary: $23-25

Are you a friendly, go-getter who is good with people? We are a reputable mental health group practice who is looking to hire a full time front desk coordinator. We are looking for someone who is experienced and reliable, has solid professionalism and wants to be a part of a flourishing team If you are looking for a secure and rewarding position in a team-oriented, fast-paced environment, Exceptional Wellness Counseling is for you


In this role you will:

  • Assess a large volume of phone calls and requests, both clinical and non-clinical in nature while providing superior customer service and maintaining a one call resolution standard.
  • Schedule appointments, handle rescheduling and cancellations.
  • Participate in team planning meetings
  • Provide friendly Customer Service
  • Enter new client data
  • Handle complex or confidential situations
  • Handle client concerns

Requirements:

  • Professional and friendly presentation
  • Proficiency in English
  • Results-driven and patient
  • A high degree of attention to detail and trustworthiness
  • Ability to prioritize and manage multiple responsibilities
  • Accepts training, correction, and feedback well
  • Must have experience with professional phone scheduling, must be proficient with phone, email and text correspondence
  • Prior experience in an office setting
  • Must have knowledge of how insurance carriers work
  • Experience or general knowledge of learning disabilities and behavioral issues is a plus.
  • Ability to commute to the Manalapan and Shrewsbury office


Job Type: Full-time

Salary: $23 to $25 /hr

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off


Healthcare setting:


  • Outpatient Mental Health


Schedule:


  • 8 hour shift
  • Day shift
  • Monday to Friday


Ability to commute/relocate:


  • Manalapan Township, & and Shrewsbury NJ. Reliably commute or planning to relocate before starting work (Required)


Work Location: In person