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Clinic Operations Coordinator

2 months ago

Shrewsbury, Massachusetts, United States Cortica Full time

Cortica is seeking a Healthcare Front Desk Specialist to enhance our operational efficiency.

As the Healthcare Front Desk Specialist, you will represent Cortica as families and patients arrive at our facility. In this dynamic environment, your role will encompass various daily operational responsibilities that are vital to the clinic's success, leveraging your exceptional communication, organizational, and leadership abilities. Being the primary point of contact for inquiries and concerns, your compassion, meticulous attention to detail, and commitment to making a positive impact will be crucial for achieving favorable outcomes.

Cortica is a rapidly expanding healthcare organization dedicated to developing the most effective treatment strategies for children with neurodevelopmental differences. Our mission is to provide transformative care - one child, one family, one community at a time. We aspire to create a world that nurtures the full potential of every child. Every member of the Cortica team plays a pivotal role in realizing this mission.

Our core values and culture shape our interactions and how we support one another. Cortica embraces diversity and promotes an inclusive atmosphere, encouraging contributions and perspectives from all team members. We uphold equal rights and respect for all individuals, regardless of race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry, veteran status, or other legally protected characteristics. All employment decisions at Cortica are based on an individual's qualifications and ability to perform job responsibilities effectively.

Key Responsibilities:

  • Manage the clinic's opening and closing procedures.
  • Lead initiatives to organize and maintain the clinic's environment.
  • Promptly sort and distribute incoming mail, voicemails, and faxes to the appropriate departments.
  • Ensure accuracy in electronic medical records by uploading documents and maintaining physical records.
  • Supervise patient check-in and check-out processes to guarantee an exceptional experience for clients.
  • Complete necessary forms for patients and follow up on appointments via email.
  • Process payments, reconcile receipts with the finance department, assist with collections, and address patient inquiries regarding outstanding balances.
  • Inspect furniture and equipment for functionality and potential repairs or replacements.
  • Coordinate with facility vendors to support daily operations.
  • Verify the accuracy of clinic therapist schedules.
  • Prepare and manage patient documentation within Cortica systems as required.
  • Execute various clerical tasks that require independent judgment and initiative.
  • Collaborate closely with the Operations Manager and Clinical Directors to resolve scheduling conflicts and EMR issues.
  • Understand and follow established communication protocols.
  • Assist with special projects and administrative tasks as assigned.
  • Adhere to HIPAA policies while handling client information.
  • Participate in cross-training for coverage purposes.
Qualifications:
  • Associate's degree or equivalent work experience.
  • Minimum of 1 year of relevant experience in an office environment, preferably within healthcare.
  • Experience in a fast-paced setting.
  • Strong reliability and organizational skills.
  • Excellent communication abilities.
  • Proficient in using electronic medical record systems and Microsoft Office applications.
  • Physical requirements include occasional standing, walking, sitting, climbing, balancing, kneeling, crouching, or crawling; reasonable accommodations may be made for individuals with disabilities.
  • Ability to lift and/or move up to 40 pounds occasionally.
  • Familiarity with HIPAA regulations is preferred.
Compensation & Benefits:

Cortica is committed to the well-being of each team member, fostering a caring and growth-oriented culture that supports personal and professional development. We offer comprehensive benefits, including medical, dental, and vision insurance, a 401(k) plan with company matching, paid holidays and wellness days, life insurance, disability insurance options, tuition reimbursement for professional development, and referral bonuses. We value your contributions and provide a compensation package designed to enhance your overall quality of life.

The base pay range for this position is $20/hr to $25/hr, depending on your skills, relevant experience, education, and location.

We are an equal opportunity employer.