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Front Desk Supervisor

2 months ago

Shrewsbury, United States Massage Envy Full time

Overview:

FRONT DESK SUPERVISOR WITH OPPORTUNITY TO GROW INTO ASSISTANT MANAGER ROLE:

Do you have a minimum of 6 months in a SUPERVISORY AND SALES POSITION?

And are you a NATURAL LEADER who loves to inspire others to succeed?

If youve had experience in both sales and helping others in a supervisory role, and if you want to be part of a community of caregivers committed to helping people feel their best, we want you on our team at Massage Envy Shrewsbury. Massage Envy is the leader in accessible massage and skin care. As our FRONT DESK SUPERVISOR, you'll join our wellness community and will have a meaningful role to play as you:

  • Coordinate a team of caring professionals to deliver an excellent end-to-end experience to every client every single day.
  • Build relationships with and support our talented customer service superstars so our spa front desk operates easily and smoothly.
  • Are an important part of the success of an all-star location where clients want to be, and front desk staff and service providers want to stay.

Here's what's in it for you:

The rewards of the job go beyond the difference you'll make in the lives of members and guests. We offer a culture of care that inspires you to be your best with:

  • Benefits that help you take care of you.
  • A healthy compensation plan that rewards your hard work.
  • A dynamic, energizing environment where you're consistently challenged and supported.
  • Supervisor and sales training and development to help you grow and support your team and our clinic, potentially leading to the Assistant Manager role.

As a team, we're committed to delivering on the Massage Envy brand promisewe help you take care of youevery day to clients and employees alike. As the Front Desk Supervisor, your areas of responsibility include;

  • Supporting an amazing experience for members and guests by assisting the owner in the daily operations of the front desk staff, maintaining a clean, safe, therapeutic environment for everyone and guiding the sales and customer service team to positively resolve customer challenges.
  • Helping the location move more people forward in their wellness journeys by driving membership, promoting retail sales, partnering with the owner to work with the team to achieve goals.
  • Supporting a strong workplace culture where all employees feel valued, good work is recognized, issues are resolved quickly and fairly, and everyone feels connected to the mission.
  • Modeling the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy

A team is only as strong as its management team, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are:

  • Smart and experienced with prior background in supervision (AT LEAST 6 MONTHS PRIOR SUPERVISORY EXPERIENCE REQUIRED) and sales, marketing, sales, service or retail and a college degree (preferred).
  • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations.
  • Performers who can achieve goals, prioritize work, and delegate effectively.
  • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict.
  • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests.

We Believe Our Differences Make Us Better

We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status.

If you're ready to lead the charge to help people feel their best, we can't wait to meet you.