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Front Desk Manager

2 months ago

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Job Summary

We are seeking a highly motivated and experienced Front Desk Supervisor to join our team at Massage Envy Shrewsbury. As a key member of our management team, you will be responsible for leading our front desk staff to deliver an exceptional client experience, driving membership sales, and promoting retail sales.

Key Responsibilities
  • Client Experience: Coordinate a team of professionals to deliver an excellent end-to-end experience to every client every single day.
  • Team Management: Build relationships with and support our talented customer service superstars so our spa front desk operates smoothly and efficiently.
  • Business Development: Drive membership sales, promote retail sales, and partner with the owner to work with the team to achieve goals.
  • Culture and Values: Model the Massage Envy core values of optimism, gratitude, excellence, consistency, and empathy, and support a strong workplace culture where all employees feel valued and connected to the mission.
Requirements
  • Experience: At least 6 months of supervisory experience and a background in sales, marketing, sales, service, or retail.
  • Leadership: Born leaders who can motivate, coach, influence, and inspire, and who aren't afraid to have tough conversations.
  • Problem-Solving: Performers who can achieve goals, prioritize work, and delegate effectively, and who can think on their feet and resolve conflict.
  • Communication: Good with people, building trust and confidence, and developing positive relationships with employees, members, and guests.