Front Office Receptionist

6 days ago

Ocala, United States Norman H Anderson PA Full time
Job DescriptionJob Description

JOB DESCRIPTION

JOB TITLE: Front Office Receptionist

EMPLOYER: Robert Boissoneault Oncology Institute

DEPARTMENT: Radiation Oncology Division

REPORTS TO: Lenore Gallico/Tonya Painter

SUMMARY: Provides clerical support for Ocala Facility

DUTIES AND RESPONSIBILITIES:

  • Performs general clerical duties including but not limited to filing, photocopying, faxing, and mailing.
  • Opens, sorts, and distributes incoming mail; prepares all outgoing mail and packages.
  • Types and distributes internal and external correspondence as assigned.
  • Sorts and files correspondence and other records.
  • Performs data entry duties as assigned.
  • Answers and routes telephone calls; conveys messages.
  • As back-up receptionist, performs receptionist duties including but not limited to answering, screening, and directing calls on multi-line phone system; taking messages and/or forwarding telephone calls to appropriate employee, voice mail, or pager; meeting and greeting visitors.
  • Performs other related duties as assigned by management.

QUALIFICATIONS:

  • Minimum of two years office experience.
  • Excellent verbal and written communication skills.
  • Commitment to excellence and high standards.
  • Acute attention to detail.
  • Ability to understand and follow written and verbal instructions
  • Strong organizational skills.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
    • Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
      • Ability to perform diversified clerical functions and basic accounting procedures.

  • Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
  • Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
  • Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
  • Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
  • Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
  • Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
  • Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

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