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Operations Manager

3 months ago

Aspen, United States Gravity Haus Full time
Job DescriptionJob DescriptionDescription:

The Operations manager will assist in the oversight of all Gravity Haus Operations at Gravity Haus Aspen. This currently includes: The Boat Tow and Unravel. This position will have shared ownership of all Food & Beverage operations and financials and will serve under the F&B Director, AspenHaus Director, and Community Manager.


That’s where YOU come in


Who You are:
  • You have a "lead from the front" approach and are a hands-on leader.
  • You have a sense of ownership that identifies pain points in operations steps in to fill voids and build infrastructure for future success and stability.
  • You are passionate and engaged in providing the ultimate guest and team member experience.
  • You’re a resourceful, self-motivated leader who’s comfortable navigating ambiguity and carving a new path with minimal direction.
  • You’re able to adapt dynamically to shifting internal and external conditions.
  • You have exceptional emotional intelligence and interpersonal skills, with the ability to build strong working relationships with team members and stakeholders at all levels.
  • You can anticipate future trends and consequences and adjust accordingly.
  • You’re a true team player who can set your ego aside and find win-for-all solutions.
  • You have excellent written and spoken English skills, Spanish skills a plus
  • You excel at problem solving.
  • You have knowledge of various related tools and equipment used in engineering/maintenance, food & beverage and other areas of the hotel.
  • You are adaptable and innovative.
  • You voice your opinions and share ideas and best practices.
  • You collaborate to work smarter, not harder.
  • You have an appreciation for and commitment to the outdoors, sustainability, and your own personal growth.
What You’ll Do:

Food & Beverage Operations

  • Act as a strategic partner to restaurant management (GM, Lead Bartender/ Sommelier, and Executive Chef) and F&B Director, collaborating to realize the company’s vision, mission, and goals.
  • Collaborate on the development, implementation, and execution of programs and initiatives aimed at culture-building, employee training and development, service standards, expense and cost management, all with an eye toward affirming the company’s cultural and fiscal successes as well as the value of its member experience.
  • Be on the floor as needed to assist in coaching, training and service experience, jumping into any role as needed. Be an ambassador on the floor. This includes working shifts on the floor in each location as needed.
  • Assist GM with monthly inventory as needed
  • Train and develop the team members
  • Ensure opening and closing procedures are followed and all side work is completed daily
  • Hold pre-shift meetings each day to review
    • On the books numbers for the night
    • Any groups/events
    • Specials
    • Training tips and highlight
    • VIPs/Members coming in
    • GH-wide happenings
  • Collaborate on the financial performance of the outlet, including being an active driver of marketing, sales, events and promotions.
    • Managing Opentable seating capacity and cadence to ensure maximum profitability and occupancy
    • Know your numbers and adjust daily to business volumes the staffing
    • Assist in invoice submissions and expense tracking
    • Evaluate menu pricing with product cost fluctuations to ensure margins are contained
    • Train the team on recommended techniques to drive sales and improve experience.
  • Collaborate with the events team to create, plan, and host member and community events for Gravity Haus Aspen - wide community.
  • Be an Ambassador for Gravity Haus, sharing our mission and and vision to build our globally conscious community for the modern adventurers
  • Embrace the Gravity Haus core values of:
  • Keep Growing.
  • Bring Others Along.
  • Create Powerful Moments.
  • Be “All-In” + Go the Distance.
  • Make it Better than You Found It.
Education and Experience
  • 1-3 years F&B management experience
  • High School Diploma and ideally a four year college degree
  • Formal restaurant management training
  • A variety of F&B experience from quick service, events, full-service restaurant and fine dining operations.
  • Budgeting and planning process experience.
  • Experience with banquets and special event planning, organization, and execution.
Physical Requirements
  • Prolonged periods of time working on your feet.
  • Flexible and variable schedule including nights, weekends, and holidays

What We Can Offer You

Benefits for full time regular team members include health insurance options, 401K with company match, and Gravity Haus All In in Membership.

Requirements: