Rental Operations Manager

1 month ago


Aspen, Colorado, United States Vail Resorts Full time
Job Description

As the Retail/Rental Manager of the Rental department, this role oversees the operations of a high-volume, seasonal rental operation, ski and snowboard repair/tuning center, and servicing the entire resort.

The retail/rental manager's responsibilities include:

  • Overseeing all aspects of all retail/rental operations.
  • Managing through uncertainty and change positively.
  • Managing a team of up to 50 frontline staff and leadership team of 5-6.
  • Providing an important piece of our guests' experience of a lifetime while in our resort by maintaining a strong culture of guest service.

Day-to-day tasks will often include:

  • Providing consistent and direct feedback, coaching, and guidance to team members.
  • Driving professional development in yourself as well as others.
  • Designing, executing, and tracking training plans for associates starting with their first day.
  • Ensuring department and staff have all necessary supplies.
  • Meeting with other departments and committees to ensure department is aligned with initiatives.
  • Creating operational plans for special events, groups, and holidays.
  • Identifying sales opportunities and creating plans accordingly.
  • Administrative duties.
  • Managing retail inventory, rental inventory, and supplies with cost management in mind.
  • Hiring staff and processing payroll through a digital platform.
  • Other duties as assigned.

Job Requirements:

  • Minimum 2 years leadership experience - required.
  • 2 years in retail/rental experience - preferred.
  • 2 years resort experience in a management role.
  • Knowledge and passion for snowsports.
  • Bachelor's Degree - preferred.

The expected pay range is $23.76. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other status protected by applicable law.



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