Restaurant Operations Manager

4 weeks ago


Aspen, Colorado, United States The Little Nell Full time
Job Description

The Restaurant Manager is responsible for overseeing the daily operations of Element 47, a fine dining establishment at The Little Nell. This includes maintaining financial profitability, ensuring high service levels, and fostering excellent guest response. The ideal candidate will have a strong background in restaurant management, with a focus on breakfast and lunch service.

Key Responsibilities
  • Represent Element 47 at Department head and F&B meetings
  • Responsible for growth and mentoring of all team members
  • Communicate with Executive Chef concerning quality, presentation, timing, and guest comments
  • Hold monthly meetings with Bar, AM & PM staff to communicate information and improve on service
  • Ensure staff appearance and conduct are impeccable
  • Ensure ongoing service, food, wine, and spirit training occurs and tests are administered
  • Develop and discipline staff
  • Follow up on guest issues
  • Enforce restaurant standards, procedures, and policies
  • Provides support and oversight to breakfast, lunch, and dinner based on volume levels
  • Assist in maintenance and cleanliness of restaurant, bar, and service areas
  • Anticipate and oversee China, Glass, Linen, and Silver inventory and needs to ensure staff has sufficient supplies
  • Create and manage PO's for all supplies needed
  • Maintain high level of guest satisfaction, makes immediate corrective action when guests' needs are not met
  • Assist in planning and executing special holidays and functions
  • Help redefine and recreate breakfast and lunch buffets
  • Ensure Resy is constantly updated to maximize covers
  • Assist in the budgeting process
  • Constantly monitor labor based on volume and use the flash to monitor daily progress
  • Establish and monitor sales contest between service staff on a regular basis
  • Supervise the care of equipment, minimizing waste, breakage, and misuse
  • Look for ways to drive covers during all meal periods and increase beverage sales at lunch
  • Report to work in a neatly groomed and acceptable manner as outlined in the employee handbook and departmental rules
  • Demonstrate working knowledge of safety and fire procedures
  • Complete tasks and projects delegated by the General Manager to assist other departments as business volumes and staff levels demand
  • Assist in emergency and security procedures as directed by management and the established emergency plan
  • Enforce and comply with all policies and procedures for the Food and Beverage Department, The Little Nell, and the Aspen One
Qualifications
  • College degree preferred
  • Three years of experience in fine dining establishment
  • Two years management experience preferred
  • Five years Food & Beverage experience preferred
  • Minimum of 6 years combination education/experience
  • Extensive restaurant service knowledge, preferably in a 4-5 star restaurant
  • Extensive cocktail and wine knowledge
  • Knowledge of food and cooking methods
  • Strong organization and supervisory skills
Work Environment and Physical Demands
  • Ability to be on your feet, kneel, and bend for extended periods of time
  • Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
  • Must be able to lift, push, or pull occasionally up to 50 lbs. individually or with assistance
Job Benefits
  • This position is categorized as a regular full-time position eligible for the following benefits:
  • Health, Dental, and Vision Insurance Programs
  • Flexible Spending Account Programs
  • Life Insurance Programs
  • Paid Time Off Programs
  • Paid Leave Programs
  • 401(k) Savings Plan
  • Employee Ski Pass and Dependent Ski Passes
  • Other company perks

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