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Call Center Customer Service Agent

3 months ago

Atlanta, United States Sales Bizlab Full time
Job DescriptionJob Description

Sales Bizlabis seeking a dedicated and customer-focused Call Center Customer Service Agent to join our team. The ideal candidate will handle customer inquiries, provide product information, and resolve any emerging problems that our customers might face with accuracy and efficiency.

Job: Full time

Monday to Friday

Weekends free

Pay Range:

$21.50 - $28.00 per hour

THIS WILL BE AN ON-SITE JOB

Location: Atlanta, GA

 Responsibilities:

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Meet personal/team qualitative and quantitative targets.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Follow communication procedures, guidelines, and policies.

Qualifications:

  • High school diploma or equivalent.
  • Proven customer support experience or experience as a Call Center Representative.
  • Track record of over-achieving quota.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities, and manage time effectively.
  • Excellent communication and presentation skills.

Benefits:

  • Competitive entry-level salary.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • 401(k) retirement plan with company match.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.

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