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Scheduling Coordinator

1 month ago

Phoenix, United States Passport Health Full time
Job DescriptionJob Description


RN SCHEDULING COORDINATOR

About Us:

Passport Health is the largest and leading provider of travel medicine and immunization services in North America. With 300+ travel clinic locations, a commitment to first-class medical care, and rigorously trained medical staff, Passport Health sets the immunization industry standard. Our deep vaccine inventory and vast clinic network provides clients with what they need, when they need it. We strive to be all travelers’ one-stop-shop for all their vaccination, travel documents and travel supply needs.



Overview of Responsibilities:

As part of the scheduling team, you will be responsible for ensuring smooth and efficient operations in our clinics. Your role involves a combination of scheduling, communication, and administrative tasks to support both the nursing staff and clinic operations.

Below are the key responsibilities:

  • Overall Scheduling for Nurses and Clinic Hours: You will manage the scheduling for all nurses, ensuring clinic hours are adequately covered.

  • Changes/Additions of Schedules: Any changes or additions to the schedules will be coordinated by you, keeping everyone informed.

  • Daily End-of-Day Reports: You will collect information throughout the day and send a detailed end-of-day report on schedule changes to management.

  • Opening and Closing in Passageware and Self Scheduler: You are responsible for opening and closing days in these scheduling systems.

  • Initial Schedule Input: Entering the initial nurse schedules into Passageware so that customer service can schedule appointments.

  • Communication with Customer Service: You will maintain direct communication with the customer service department to inform them of any schedule changes.

  • Time Off Requests: Approved time off requests from RN Managers will be entered into Passageware by you, and you will arrange coverage as needed or requested by Management.

  • Resolution of Schedule Conflicts: You will handle all schedule conflicts, noting actions taken in Passageware, and attempt to resolve them by coordinating with clients and nurses.

  • Escalation of Unresolved Conflicts: If a conflict cannot be resolved within 3 hours, you will report it to the Supervisor of Operations.

  • Open Communication: Maintaining open and accurate communication is essential and expected in this role. It is critical that the communication is always open.

  • Other Administrative Duties: This includes assisting with opening new clinics and handling scheduling needs for other departments that affect the clinic.

  • Reporting: You will report directly to the Operations Supervisor.



Minimum Requirements:

  • High school diploma/GED
  • Prior scheduling experience in a healthcare setting
  • Excellent verbal and written communication skill
  • Experience working in fast-paced, goal oriented and team based environment
  • Proficiency with Windows based applications (ability to navigate within multiple screens)
  • Excellent track record of attendance and adherence to schedule



Benefits:

  • Comprehensive healthcare plans, including dental and vision - HSA offered

  • Medical FSA and Dependent Care FSA

  • Disability and Life insurance

  • Positive and inclusive work culture - an office filled with like minded and fun individuals

  • 9 paid holidays (additionally 1 floating holiday)

  • PTO (up to 2 weeks each calendar year along with 40 hours of sick time)

  • Casual and modern work environment

  • Annual review to review performance and incremental progress