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Director - Human Resources

1 month ago

Bethlehem, United States Wind Creek Hospitality Full time
Job DescriptionJob Description

The primary responsibility of the Director - Human Resources is manage the day to day operations of the Human Resources Department specifically; HRIS & Compensation, Talent Acquisition, Team Member Relations, Training and Team Member Engagement. This position is a business partner with the operating departments and facilitates communication and partnerships with the operating departments of the overall strategy and mission of the Human Resources department.  All duties are performed in accordance with departmental and Wind Creek Bethlehem LLC (“Wind Creek”) policies, practices, and procedures.

Position Responsibilities
  • Responsible for hiring, overseeing, training, mentoring and supporting the managers responsible for the day to day management Talent Acquisition, Team Member Relations, Training and Team Member Engagement departments.
  • Ensures that the Vice-President of Human Resources is informed of any and all incidents or potential problems involving employees
  • Directs the identification and completion of requisitions for open positions. Ensures all positions are posted according to WCH policies. Creates and implements hiring strategies when necessary
  • Reviews all employee investigations to ensure fairness, accuracy and completeness. Ensures that all Peer reviews are conducted properly and timely
  • Manages and coordinates turnover reports, employee documentation quarterly reports
  • Builds and maintains confidence and credibility with team members, supervisory staff and managerial staff.           
  • Effectively advocates Human Resources’ programs and policies to committees, department heads and other appropriate groups.
  • Coordinates Human Resources’ activities with other business activities and other divisions.    
  • Manages the development of human resource operations to be more effective.               
  • Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
  • Manage staff and organize department functions in accordance with company guidelines.
  • Provides input and direction in the development and monitoring of fiscal budgets, division operations and marketing strategies to produce both short term and long-term profitability for Wind Creek.
  • Provides input into and executes the development, implementation, and measurement of guest service standards within assigned department(s) consistent with the company’s core service standards and brand attributes.
  • Participates in the research, development, evaluation and implementation of new products, services, technology and processes to ensure Wind Creek competitive position and in anticipation of changing customer needs within the dynamic hospitality/gaming environment.
  • Delegate tasks and department assignments or projects, meeting deadlines related to those assignments.
  • Direct others in completion of a task or assignment. Render advice, and provide expertise or judgment based on information gathered, studied, analyzed or reviewed.
  • Arrange timeline to complete tasks and department assignments or projects, and meet the deadlines related to those assignments.
  • Work on actual project or service to help achieve the objectives of the department.
  • Evaluate information to render an opinion or take action based on that information that will impact the department or function.
  • Focus on achieving the goals or objectives of the department using available resources (staff and budgetary).
  • Evaluate the schedule or timelines related to the completion of assignments, while maintaining service and/or product quality.
  • Develop staff skills to enhance department effectiveness and manage resources to eliminate excess cost or unnecessary expenditures. 
  • Interview and make recommendation of candidates for new hire.
  • Determine if and/or when policy or procedural infractions by department team members occur and issue the appropriate level of progressive discipline.
  • Responsible for the timely evaluation of all direct reports and conducting introductory period and annual performance reviews.
  • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
  • Conducts skip level meetings with departmental management and line level staff.
  • Conducts divisional/departmental staff meetings at least once per month.
  • Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
  • Must read and understand Wind Creek’s Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
  • Create a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass the company’s diversity commitment; adherence to the company’s status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements.
  • Authority to issue a complimentary in accordance with Wind Creek’s Comp Matrix.
 Minimum Employment Requirements:§   18 years of age, proof of authorization/eligibility to work in the United States.§   Four year college degree in Business, Human Resource Management of related field.§   Ability to communicate effectively in a positive/upbeat fashion utilizing English; both in oral and written form.§   Interpersonal skills with focused attention on guest needs to deal effectively with all business contacts.§   Maintain a professional, neat and well-groomed appearance adhering to Wind Creek appearance standards.§   Maintain consistent adherence to Wind Creek’s customer service standards.§   Must be able to work varied shifts, including weekends and holidays. Specific Position Requirements:  §   Seven (7) years’ experience in an HR Management role - required  §   Four (4) years progressive supervisory or managerial experience HR work environment required.  §   Human Resources Professional certification preferred.§   Bi-Lingual Spanish or Mandarin preferred.§   Physical ability to access all areas of the property. §   Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke. §   Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines. §   Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned. §   Ability to work with others, communicate well, receive direction; review your own work. §   Maintain a positive attitude toward work and interface with guests in a friendly and polite manner. §   Ability to address stressful situations with clients with dignity and the utmost tact and politeness.§   Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
  • Must be able to qualify for, apply for and obtain a Pennsylvania Gaming Control Board license if required.