Promotions & Systems Analyst

1 month ago

Acton, United States THE PAPER STORE Full time
Job DescriptionJob Description

The Paper Store is committed to being the premiere destination for all of our customer’s gift-giving needs. Our mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.

The Promotions and Systems Analyst is responsible for will be an integral part of the retail systems team supporting the promotion process and troubleshooting system issues. The analyst will work closely with business teams to execute promotion and pricing changes in the system. Business inputs will be translated into system requirements, documented, tested, and distributed to stores. The analyst will support stores and office systems working closely with retail support specialists to solve common issues, triage issues and document resolutions. Strong people skills are needed along with an understanding of various promotion types and how they interact. Some technical skills are needed to move files around and create groupings of items impacted by promotions.

The Promotions and Systems Analyst reports directly to the Director of Retail Systems.

COMPETENCIES:

  • Accountability: Demonstrates a sense of corporate responsibility. Takes personal ownership and responsibility for the quality and timeliness of work. Ensures that actions are consistent with words.
  • Communication: Communicates information with consistency and clarity; uses active listening to effectively understand and provide feedback. Adjusts communication style to suit the audience to promote engagement and increase understanding.
  • Creativity and Initiative: Forward-thinking, recognizes opportunities and finds new ways of doing things and implements improvements whenever possible. Encourages creativity and innovation.
  • Professionalism: Maintains a professional and positive manner even under changing or uncertain conditions. Works well with a wide range of individuals to provide support, encouragement and direction. Engages others to accomplish organizational and departmental goals. Is seen as a role model.
  • Personal Development: Displays self-awareness, a high level of energy, persistence and a positive outlook. Continuously seeks ways to improve and learns from mistakes and constructive feedback.

KEY RESPONSIBILITIES:

  • Be a TPS brand ambassador
  • Setup all promotional deals and discounts for Retail Point of Sale Solution
  • Test promotions to ensure proper setup and configuration prior to release
  • Generate and maintain reports associated with deals and promotions
  • Organize all promotion requests and communicate with stores and customer service to ensure current information is available
  • Continuously improving efficiency and effectiveness of Promotional Request process
  • Monitor and address all promotional and pricing issues at stores and online
  • First Line of support for retail systems issues generated in store and back office
  • Ability to triage support requests and troubleshoot common issues
  • Provide follow up communication on issues and ensure that issues are being documented and resolved
  • Provide technical support to end users in stores and office
  • Ability to quickly turn around work in a fast-paced evolving environment
  • Additional tasks as needed

JOB REQUIREMENTS:

  • 1-3 years relevant experience
  • Bachelor’s Degree in Computer Science, Information Technology, Data Science or related degree
  • Ability to work 3+ days/week at the Corporate Office in Acton, MA
  • Professional presentation in attire, demeanor, and appearance

The Paper Store is an equal-opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.


Full time position available

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