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Insurance Customer Service Representative

2 months ago

Walpole, United States Farmers Insurance - Guimaraes Insurance Agency Full time $18
Job DescriptionJob Description

Are you passionate about delivering outstanding customer service? If so, we want you to join our dynamic team


We are committed to providing exceptional customer service and creating memorable experiences for our clients. Our team is dedicated, driven, and focused on making every interaction positive and impactful.


As an Insurance Customer Service Representative, you will play a vital role in assisting our clients and ensuring their satisfaction.


We are located in Walpole, Massachusetts and value the personal touch of in-person interactions.


At our agency, we prioritize building lasting relationships with our clients. You will have the opportunity to engage with policyholders, address their inquiries, and provide the necessary support to meet their insurance needs.


To thrive in this position, you should possess strong communication skills and have the ability to prioritize tasks effectively. You will handle a variety of customer-related inquiries and administrative tasks, ensuring that all requests are handled promptly and accurately. In addition, you'll have the opportunity to work closely with our licensed insurance agents, gaining valuable industry knowledge and experience.


If you are enthusiastic, customer-oriented, and eager to contribute to a team committed to providing outstanding service.


Benefits

Hourly Base Salary + Commission

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Respond to and resolve customer inquiries and concerns in a timely manner
  • Assist customers with policy changes, billing inquiries, and claims processes
  • Review policies and coverage options to ensure clients have appropriate insurance protection
  • Provide exceptional service and support to improve customer satisfaction and retention
  • Maintain accurate records of customer interactions and transactions
  • Collaborate with team members and insurance agents to address complex customer issues
  • Stay up-to-date with insurance products, services, and industry regulations

Requirements
  • Licensing: Must have or be willing to obtain the required insurance licenses within 90 days of employment. (Property & Casualty and Life & Health)
  • Prior experience in customer service or a related field is preferred
  • Excellent communication and interpersonal skills
  • Proficient computer skills and the ability to navigate multiple systems
  • Strong problem-solving abilities and attention to detail
  • Ability to work efficiently in a fast-paced environment