Customer Care Specialist

1 month ago

Chicago, United States Mixam Full time
Job DescriptionJob Description

Customer Care Specialist (Escalations)

FLSA Status: Non-Exempt

Annual Salary: $40,000 to $65,000 USD

Work Location: Hybrid, Chicago, IL

Who we are

Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences.

People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting creations.

What we need

Mixam is looking for enthusiastic individuals that want to give a reliable, engaging and excellent support experience to our customers. Our Customer Care Specialists do more than just talk to customers, they provide solutions to their print needs and engage in every aspect of the customer’s experience.

Things you’ll be responsible for:

  • Collaborate with cross-functional teams, including customer support, technical support, product development, and management, to facilitate problem-solving, gather additional resources or expertise, and ensure a coordinated response to customer escalations.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Act as the primary point of contact for escalated customer complaints, or issues that require special attention beyond the capabilities of frontline customer service representatives.
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Conduct thorough investigations into escalated cases to understand the root cause of the problem, gather relevant information, and assess the severity and urgency of the situation.
  • Develop and implement action plans to address escalated issues, considering the best interests of the customer while aligning with company policies, procedures, and objectives.
  • Keep detailed records of escalated cases, including customer interactions, investigation findings, actions taken, and resolution outcomes, to ensure accountability, traceability, and continuous improvement.

Your Skills and Abilities

  • At least one (1) year experience in a similar role
  • Ability to work independently and with integrity
  • Communicate effectively via chat, phone, and email and have a sense of urgency
  • Manage multiple stakeholders and multiple communication channels
  • Maintaining a calm and professional demeanor
  • Ability to de-escalate conflicts verbally and in writing

Nice to have but not required

  • Experience with image editing or graphic design
  • Experience working with Global Teams

Your future team

Manager

Claire J: I am the Customer Success Leader for the UK and I have been with Mixam for over 5 years and what I love about Mixam is how much we truly care about people. I don't mean just the customers or just the employees but about the entire ecosystem of individuals that interact with Mixam each day. In my spare time I like to enjoy the outdoors and hang about with friends.

Colleagues

Evelyn R: I work in the Customer Service Team at Mixam US. My favorite thing about working at Mixam is how everyone is willing to help you with any stumbles you may encounter and work as a team to resolve problems. There are also many resources they offer to help you learn about any certain topics you may not be familiar with. Outside of work I like to sleep and not stress about work which is great because at Mixam any critical or time sensitive work can be finished as a team so it’s not a one person job.

What’s In It For You

  • Mixam covers above the market standard for Medical, Vision, and Dental at 50% (industry standard is 30%)
  • 15 vacation days
  • 5 sick days
  • Snacks and beverages for the office
  • 100% match up to 3% on 401(k), 50% match at 4-5%

DEI/Environmental Statement

Join our team and be part of a transformative journey where diversity, equity, and inclusion (DEI) are not just words but integral values that shape our culture and drive our success. We believe that fostering a diverse and inclusive workplace not only strengthens our team but also fuels innovation and creativity.

Moreover, we are deeply committed to protecting the environment and minimizing our ecological footprint. From reducing waste and carbon emissions to implementing sustainable practices across our operations, we strive to be stewards of our planet. By joining us, you'll not only contribute to meaningful work but also be part of a company that prioritizes social responsibility and environmental sustainability.

Together, let's create a future where everyone feels valued, empowered, and inspired, while also safeguarding the beauty and vitality of our planet for generations to come.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the ‘diamond in the ruff’ that we are waiting for We look forward to your application.

Mixam is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.

  • Customer Care Specialist

    4 weeks ago

    Chicago, United States realtor.com Full time

    **Customer Care Specialist** at realtor.com Chicago, IL Avail is seeking a Customer Care Specialist to join our quickly growing team. At Avail, we are as passionate about our customers as we are about improving the rental process. This is a critical role in the organization and embodies one of our core values: Customers Are Our North Star. In this role, you...

  • Remote Customer Care Specialist

    4 weeks ago

    Chicago, United States EcoWay Voyagers Full time

    Job Title: Remote Customer Care Specialist Company: EcoWay Voyagers Location: Remote Job Description: As a Remote Customer Care Specialist at EcoWay Voyagers, you'll be at the forefront of delivering exceptional customer service to our clients, ensuring that every interaction leaves a positive impression. Working remotely, you'll handle inquiries, resolve...

  • Air Logistics Customer Care Specialist

    2 months ago

    Chicago, United States Kuehne + Nagel Full time

    Air Logistics Customer Care Specialist |United States | US2066896 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. YOUR ROLE As a Customer Care Specialist, you will be the...

  • Customer Care Specialist

    2 months ago

    Chicago, United States Quanterix Full time

    **Customer Care Specialist** at Quanterix Chicago, IL **Quanterix** is a company on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. In our focused therapeutic areas, our revolutionary technology, Simoa, is helping researchers advance the science of...

  • Pet Care Retail

    2 days ago

    Chicago, United States URBAN POOCH, INC. Full time

    Urban Pooch Canine Life Center, located in the bustling city of Chicago, IL, is searching for a full-time Pet Care Retail - Customer Service Specialist who is as passionate about dogs as we are. We offer competitive pay starting at $17.50 per hour. We also offer our team employee discounts on products and services! As a full-time Pet Care Retail - Customer...

  • Pet Care Retail

    2 days ago

    Chicago, United States Urban Pooch Canine Life Center Full time

    Job DescriptionJob DescriptionUrban Pooch Canine Life Center, located in the bustling city of Chicago, IL, is searching for a full-time Pet Care Retail - Customer Service Specialist who is as passionate about dogs as we are. We offer competitive pay starting at $17.50 per hour. We also offer our team employee discounts on products and services!As a full-time...

  • Sea Logistics Customer Care Specialist, Export

    2 weeks ago

    Chicago, United States Kuehne + Nagel Full time

    Sea Logistics Customer Care Specialist, Export |United States | US2087696 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. YOUR ROLE The Sea Logistics Customer Care...

  • Customer Care Specialist

    1 month ago

    Chicago, United States Mixam Inc Full time

    Customer Care Specialist (Escalations) FLSA Status: Non-Exempt Annual Salary: $40,000 to $65,000 USD Work Location: Hybrid, Chicago, IL Who we are Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional...

  • Sea Logistics Customer Care Specialist, Export

    2 weeks ago

    Chicago, United States Kuehne + Nagel AS Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. Your Role The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful...

  • Sea Logistics Customer Care Specialist, Export

    2 weeks ago

    Chicago, United States Kuehne & Nagel Logistics, Inc. Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. Your Role The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful...

  • Sea Logistics Customer Care Specialist, Export

    3 weeks ago

    Chicago, Illinois, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. Your Role The Sea Logistics Customer Care Specialist supports Customers, external & internal, byproviding helpful...

  • Sea Logistics Customer Care Specialist, Export

    2 weeks ago

    Chicago, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. Your Role The Sea Logistics Customer Care Specialist supports Customers, external & internal, by providing helpful...

  • Customer Care Specialist

    4 weeks ago

    Chicago, United States Mixam Inc Full time

    FLSA Status: Non-Exempt Annual Salary: $40,000 to $65,000 USD Work Location: Hybrid, Chicago, IL Who We Are Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service....

  • Air Logistics Customer Care Specialist FA-CC

    2 weeks ago

    Chicago, Illinois, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be...

  • Air Logistics Customer Care Specialist FA-CC

    2 weeks ago

    Chicago, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be...

  • Customer Onboarding Specialist

    4 weeks ago

    Chicago, United States Intercom Full time

    What's the opportunity? Customer Onboarding is an activity every Intercom customer experiences, whether purchasing Intercom for the first time, expanding Intercom use to a new team, or adopting new features! As an Onboarding Specialist at Intercom, you’ll share ownership of this crucial process with our customers. Your primary responsibility is helping...

  • Customer Support Specialist

    5 days ago

    Chicago, United States Benchmark Analytics Full time

    Job DescriptionJob DescriptionDescription:Job Summary:The Benchmark Customer Support Specialist will be responsible for performing a variety of duties related to the post-sales support for our valued law enforcement partners. This will include providing support through various channels such as via phone and e-mail.This vital, customer-facing role...

  • Customer Engagement Specialist

    1 month ago

    Chicago, Illinois, United States Fusion Risk Management Full time

    The RoleThe Customer Engagement Specialist position is a hybrid role; this person will be expected to come into the Chicago once a week, on Wednesdays.We are seeking an enthusiastic candidate with a passion for bringing customers together to help elevate our customer community and program brand presence, create a high-touch customer experience, and plan...

  • Customer Experience Specialist

    3 weeks ago

    Chicago, United States Withfaye Full time

    Faye is looking for a Customer Experience Specialist to join our fast-growing team as we take over the travel industry. This key role will ensure we are delivering a customer-first, best-in-class service to our valued users and will be pivotal in setting the bar for standard and excellence in the travel space. We work in a fun, collaborative and...

  • Customer Service Specialist

    1 month ago

    Chicago, United States AdaptHealth corp. Full time

    Customer Service Specialist Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists work in a fast-paced environment answering inbound calls and making outbound calls. They may be responsible for obtaining, analyzing, and verifying...