Pet Care Retail

3 weeks ago

Chicago, United States URBAN POOCH, INC. Full time

Urban Pooch Canine Life Center, located in the bustling city of Chicago, IL, is searching for a full-time Pet Care Retail - Customer Service Specialist who is as passionate about dogs as we are. We offer competitive pay starting at $17.50 per hour. We also offer our team employee discounts on products and services

As a full-time Pet Care Retail - Customer Service Specialist, your schedule will be flexible, covering various shifts to meet our pooch parents' needs. You'll work Monday through Friday from 6:00 am to 7:00 pm, Saturdays from 7:00 am to 7:00 pm, and Sundays from 8:00 am to 6:00 pm. If you love pets, thrive on customer interactions, and want to be part of a dynamic team, this could be the perfect opportunity for you

YOUR DAY-TO-DAY AS OUR PET CARE RETAIL - CUSTOMER SERVICE SPECIALIST

As a Pet Care Retail - Customer Service Specialist, you will manage the check-in and check-out process for daycare and boarding services using our PetExec software. You'll ensure accurate records are maintained and update reservations as needed. You'll assist in composing emails and field inquiries to appropriate staff, handle client communications regarding dog drop-offs, pickups, and service inquiries, and answer the phone, providing detailed information and assistance. In addition, you will ensure that the community storage area and feeding room are well-stocked and organized.

You'll be responsible for processing client transactions using our point-of-sale system, ensuring accuracy and efficiency, and you'll contribute to keeping our workspace clean and inviting. Throughout your day, you'll interact with dogs, move them between daycare and training sessions, and prepare their meals and medications as needed. You'll also support retail inventory management, inputting quantities, pricing, and displaying items, while keeping the storefront organized and appealing.

Here's what we need from you:

  • High school diploma or equivalent
  • 1+ year(s) of customer service
  • Ability to communicate with all levels of an organization and maintain client relationships and customer satisfaction
  • Experience with Microsoft Office and OS operating programs
  • Ability to sort, count, and accurately calculate currency change and totals
  • Good math skills

Previous experience in the pet care industry, specifically in customer service and retail, is not required but highly preferred.

WHY CHOOSE US?

Urban Pooch Canine Life Center provides multiple pet care services ranging from daycare, overnight boarding, grooming, bathing, and even dog massages. To provide the best-in-class care, expertise, and services, our team offers socialization, companionship, exercise, and love - all of which nurture a happy and healthy dog. Our environment also facilitates a space where owners can bond with their animals and share their experiences in raising and caring for their dogs, another reason why our clients put their trust in us.

Our team strives to be the very best in all we do. We provide customer service that is unequaled, fun, and helpful. Remaining client-focused is the reason for our success and our team is to thank for that. Dogs just want to have fun and so do we. By always fostering a sense of levity and playfulness we also strive to provide a delightful experience for our employees by providing great pay, incredible benefits, and the best work atmosphere.

Be our new Pet Care Retail - Customer Service Specialist Take the first step by completing our quick and mobile-friendly 3-minute initial application. Join our pack and let's create a paws-itively amazing experience together

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