Customer Care Specialist

4 weeks ago

Chicago, United States Mixam Inc Full time

Customer Care Specialist (Escalations)

FLSA Status: Non-Exempt

Annual Salary: $40,000 to $55,000 USD

Work Location: Hybrid, Chicago, IL

Who we are

Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences.

People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting creations.

What we need

Mixam is looking for enthusiastic individuals that want to give a reliable, engaging and excellent support experience to our customers. Our Customer Care Specialists do more than just talk to customers, they provide solutions to their print needs and engage in every aspect of the customer's experience.

Things you'll be responsible for:

  • Collaborate with cross-functional teams, including customer support, technical support, product development, and management, to facilitate problem-solving, gather additional resources or expertise, and ensure a coordinated response to customer escalations.
  • Identifying customer needs and taking proactive steps to maintain positive experiences.
  • Act as the primary point of contact for escalated customer complaints, or issues that require special attention beyond the capabilities of frontline customer service representatives.
  • Tracking customer experiences across online and offline channels, devices, and touchpoints.
  • Conduct thorough investigations into escalated cases to understand the root cause of the problem, gather relevant information, and assess the severity and urgency of the situation.
  • Develop and implement action plans to address escalated issues, considering the best interests of the customer while aligning with company policies, procedures, and objectives.
  • Keep detailed records of escalated cases, including customer interactions, investigation findings, actions taken, and resolution outcomes, to ensure accountability, traceability, and continuous improvement.
Your Skills and Abilities
  • At least one (1) year experience in a similar role
  • Ability to work independently and with integrity
  • Communicate effectively via chat, phone, and email and have a sense of urgency
  • Manage multiple stakeholders and multiple communication channels
  • Maintaining a calm and professional demeanor
  • Ability to de-escalate conflicts verbally and in writing
Nice to have but not required
  • Experience with image editing or graphic design
  • Experience working with Global Teams
Your future team

Manager

Claire J: I am the Customer Success Leader for the UK and I have been with Mixam for over 5 years and what I love about Mixam is how much we truly care about people. I don't mean just the customers or just the employees but about the entire ecosystem of individuals that interact with Mixam each day. In my spare time I like to enjoy the outdoors and hang about with friends.

Colleagues

Evelyn R: I work in the Customer Service Team at Mixam US. My favorite thing about working at Mixam is how everyone is willing to help you with any stumbles you may encounter and work as a team to resolve problems. There are also many resources they offer to help you learn about any certain topics you may not be familiar with. Outside of work I like to sleep and not stress about work which is great because at Mixam any critical or time sensitive work can be finished as a team so it's not a one person job.

What's In It For You
  • Mixam covers above the market standard for Medical, Vision, and Dental at 50% (industry standard is 30%)
  • 15 vacation days
  • 5 sick days
  • Snacks and beverages for the office
  • 100% match up to 3% on 401(k), 50% match at 4-5%


DEI/Environmental Statement

Join our team and be part of a transformative journey where diversity, equity, and inclusion (DEI) are not just words but integral values that shape our culture and drive our success. We believe that fostering a diverse and inclusive workplace not only strengthens our team but also fuels innovation and creativity.

Moreover, we are deeply committed to protecting the environment and minimizing our ecological footprint. From reducing waste and carbon emissions to implementing sustainable practices across our operations, we strive to be stewards of our planet. By joining us, you'll not only contribute to meaningful work but also be part of a company that prioritizes social responsibility and environmental sustainability.

Together, let's create a future where everyone feels valued, empowered, and inspired, while also safeguarding the beauty and vitality of our planet for generations to come.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the 'diamond in the ruff' that we are waiting for We look forward to your application.

Mixam is an equal opportunity employer and committed to providing an open, welcoming environment for everyone.

  • Customer Care Specialist

    4 weeks ago

    Chicago, United States SERVPRO of Evergreen ParkSouth Chicago City Full time

    Benefits: 401(k) matching Dental insurance Health insurance Vision insurance SERVPRO of Evergreen Park/South Chicago City is hiring a Customer Care Specialist! Benefits 401(k) with match Health insurance Vision insurance Dental insurance And more! As a Customer Care Specialist, you would be asked to assist office teammates and all customers by handling...

  • Customer Care Specialist

    4 weeks ago

    Chicago, United States Servpro Industries Inc Full time

    Benefits: 401(k) matching Dental insurance Health insurance Vision insurance Customer Care Specialist Position SERVPRO of Evergreen Park/South Chicago City is hiring a Customer Care Specialist! Benefits SERVPRO of Evergreen Park/South Chicago City offers: 401(k) with match Health insurance Vision insurance Dental insurance And more! Key Responsibilities...

  • Customer Care Specialist

    2 days ago

    Chicago, United States SERVPRO Full time

    Replies within 24 hours Benefits: 401(k) matching Dental insurance Health insurance Vision insurance SERVPRO of Evergreen Park/South Chicago City is hiring a Customer Care Specialist! Benefits SERVPRO of Evergreen Park/South Chicago City offers: 401(k) with match Health insurance Vision insurance Dental insurance And more! As a Customer Care Specialist,...

  • Customer Care Specialist- Travel

    4 weeks ago

    Chicago, United States The LaSalle Group Full time

    Are you passionate about creating unforgettable customer experiences? LaSalle Network is excited to partner with our client, a leading company in the travel and hospitality industry, to find a Customer Care Specialist - Travel & Hospitality who thrives in a fast-paced, customer-focused environment. This is an exceptional opportunity to join a dynamic team...

  • Receptionist and Customer Care Specialist

    4 days ago

    Chicago, Illinois, United States Pearle Vision Full time

    Pearl Vision is seeking a skilled and enthusiastic receptionist and customer care specialist to join our team. In this role, you will be responsible for delivering exceptional customer service to patients while working in a fast-paced environment.Deliver positive interactions with patientsGreets patients immediately and enthusiasticallyAnswers phones using...

  • Customer Care Specialist

    4 weeks ago

    Chicago, United States Mixam Full time

    Customer Care Specialist (Escalations)FLSA Status: Non-ExemptAnnual Salary: $40,000 to $55,000 USDWork Location: Hybrid, Chicago, ILWho we areMixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and...

  • Sea Logistics Customer Care Specialist

    7 days ago

    Chicago, United States Kuehne+Nagel Full time

    Sea Logistics Customer Care SpecialistChicago, IL, United States | Frachttransport und Kundenservice | Vollzeit | US2133704Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a Sea Logistics Customer Care Specialist to join our Sea Logistics team. Your...

  • Customer Support Specialist

    6 days ago

    Chicago, Illinois, United States Circle K Stores, Inc. Full time

    Company Overview: Circle K Stores, Inc. is a leading retail company dedicated to providing excellent customer service.Job Description: We are seeking a highly motivated and detail-oriented Customer Support Specialist to join our team. As a Customer Support Specialist, you will be responsible for providing exceptional customer service, answering customer...

  • Clinical Educator/Clinical Consultant

    3 weeks ago

    Chicago, United States Customer Service Associates Full time

    Clinical Consultant / Clinical Educator for Critical Care Monitoring Devices and Clinical Applications Full-Time Traveling opportunities for candidates in Chicago Illinois metropolitan areas. Are you a Critical Care RN who loves your healthcare career but need a change from the everyday grind of the bedside? Are you a leader who enjoys providing education...

  • Customer Relationship Specialist

    4 days ago

    Chicago, Illinois, United States Wintrust Full time

    At Wintrust, we pride ourselves on providing a unique community banking experience to our customers. As a customer-focused organization, we're seeking an experienced Customer Relationship Specialist to join our team.Company OverviewWintrust is a financial holding company with over 200 retail banking locations across the Chicago area, southern Wisconsin, west...

  • Customer Support Specialist

    13 hours ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is partnering with a startup tech organization to find a Customer Support Specialist who thrives in an innovative and dynamic environment. In this role, you will be the first point of contact for our users, providing top-notch assistance and ensuring their satisfaction. If you thrive in a fast-paced setting, excel at problem-solving, and have...

  • Customer Support Specialist

    3 days ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is partnering with a startup tech organization to find a Customer Support Specialist who thrives in an innovative and dynamic environment. In this role, you will be the first point of contact for our users, providing top-notch assistance and ensuring their satisfaction. If you thrive in a fast-paced setting, excel at problem-solving, and have...

  • Customer Support Specialist

    2 days ago

    Chicago, United States LaSalle Network Full time

    LaSalle Network is partnering with a startup tech organization to find a Customer Support Specialist who thrives in an innovative and dynamic environment. In this role, you will be the first point of contact for our users, providing top-notch assistance and ensuring their satisfaction. If you thrive in a fast-paced setting, excel at problem-solving, and have...

  • Customer Experience Specialist

    3 weeks ago

    Chicago, United States Chicago Housing Authority Full time

    Job DescriptionSUMMARYThe Customer Experience Specialist for The Chicago Housing Authority Contact Center will be responsible for assisting our customers and clients in the Client Center via in person, telephonic, and digital communication. The ideal candidate will have a passion for assisting residents of Chicago with securing and maintaining affordable...

  • Customer Experience Specialist

    3 weeks ago

    Chicago, United States Chicago Housing Authority Full time

    Job DescriptionSUMMARYThe Customer Experience Specialist for The Chicago Housing Authority Contact Center will be responsible for assisting our customers and clients in the Client Center via in person, telephonic, and digital communication. The ideal candidate will have a passion for assisting residents of Chicago with securing and maintaining affordable...

  • Customer Service Specialist

    3 days ago

    Chicago, Illinois, United States Mattel Full time

    About the RoleWe are seeking an experienced Customer Service Specialist to join our American Girl retail team in Chicago. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers.You will be working closely with our sales team to ensure that all customers...

  • Customer Service Specialist

    3 weeks ago

    Chicago, United States Hyva Full time

    POSITION OVERVIEWThe Customer Service Specialist provides logistic, administrative and financial support for completion of sales orders and regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction.MAIN TASKS AND RESPONSIBILITIESProvide customer service and conduct...

  • Customer Service Specialist

    3 weeks ago

    Chicago, United States Hyva Full time

    POSITION OVERVIEW The Customer Service Specialist provides logistic, administrative and financial support for completion of sales orders and regularly communications with new and existing customers to provide sales, meet revenue targets and provide a superior level of customer satisfaction. MAIN TASKS AND RESPONSIBILITIES Provide customer service and...

  • Sr Customer Accounts Specialist

    3 weeks ago

    North Chicago, United States AbbVie Full time

    The Customer Service Specialist is responsible for supporting top-tier domestic customers including wholesale, largest regional, & retail accounts representing 98% of domestic pharma sales. Day-to-day order management utilizing the Order to Cash proc Continuous Improvement, Specialist, Customer Service, Leadership, Customer Experience, Account

  • On-Site Customer Service Specialist

    6 days ago

    Chicago, Illinois, United States CBRE Full time

    We are looking for a highly motivated and detail-oriented individual to join our team as an On-Site Customer Service Specialist. In this role, you will be responsible for greeting individuals entering the facility, issuing visitor and parking passes, and following security protocols.You will also be responsible for answering telephone calls in a professional...