Current jobs related to Customer Care Specialist - Chicago - Mixam Inc

  • Customer Care Specialist

    2 weeks ago

    Chicago, United States Hireology Full time

    Hireology's technology empowers businesses to build their best teams. Over the last ten years, we've grown from a startup to a market-leading organization with over 165 team members, and we've created an award-winning culture that makes this company an amazing place to work. We at Hireology are growing our Customer Success team! We are seeking a Customer...

  • Customer Care Specialist

    3 months ago

    Chicago, United States realtor.com Full time

    **Customer Care Specialist** at realtor.com Chicago, IL Avail is seeking a Customer Care Specialist to join our quickly growing team. At Avail, we are as passionate about our customers as we are about improving the rental process. This is a critical role in the organization and embodies one of our core values: Customers Are Our North Star. In this role, you...

  • Air Logistics Customer Care Specialist

    5 months ago

    Chicago, United States Kuehne + Nagel Full time

    Air Logistics Customer Care Specialist |United States | US2066896 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. YOUR ROLE As a Customer Care Specialist, you will be the...

  • Customer Care Specialist

    4 months ago

    Chicago, United States Quanterix Full time

    **Customer Care Specialist** at Quanterix Chicago, IL **Quanterix** is a company on a mission to change the way in which healthcare is provided by giving researchers the ability to closely examine the continuum from health to disease. In our focused therapeutic areas, our revolutionary technology, Simoa, is helping researchers advance the science of...

  • Nurse Care Specialist

    2 days ago

    Chicago, Illinois, United States Aperion Care Full time

    Nurse Care Specialist Job SummaryThe Nurse Care Specialist is responsible for providing direct nursing care to residents and supervising the day-to-day nursing activities performed by nursing assistants. This role requires a strong understanding of nursing and medical practices, as well as laws, regulations, and guidelines that pertain to nursing care...

  • Home Care Intake Specialist

    1 week ago

    Chicago, Illinois, United States Broad Street Home Care Full time

    Job Title: Home Care Intake SpecialistBroad Street Home Care is seeking a skilled Home Care Intake Specialist to join our team. As a Home Care Intake Specialist, you will be responsible for conducting thorough conversations with potential clients to understand their needs, preferences, and concerns.Key Responsibilities:Conduct comprehensive needs assessments...

  • Sea Logistics Customer Care Specialist, Export

    2 weeks ago

    Chicago, United States Kuehne + Nagel Full time

    Sea Logistics Customer Care Specialist, Export |United States | US2111226 Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Sea Logistics Customer Care Specialist, Export to join our Sea Logistics team. YOUR ROLE Reporting to the Sea Logistics...

  • Air Logistics Customer Care Specialist FA-CC

    3 months ago

    Chicago, United States Kuehne Nagel Full time

    Would you like to launch your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Chicago site is looking for a new Air Logistics Customer Care Specialist to join our Air Logistics team. Your Role As a Customer Care Specialist, you will be the face of our company to the customers you speak with. You will be...

  • Home Care Intake Specialist

    2 weeks ago

    Chicago, United States Broad Street Home Care Full time

    Intake Specialist Position - Broad Street Home Care: BSHC is seeking a full-time Intake Specialist to join our growing team! At Broad Street, we believe there is a better way to deliver Home Care. Our goal is to go beyond the basic necessities, to focus on enhancing the overall quality of life for our clients. We strongly believe that choice is the key...

  • Sea Logistics Customer Care Specialist, Export

    20 hours ago

    Chicago, Illinois, United States Kuehne + Nagel Full time

    Job SummaryAs a Sea Logistics Customer Care Specialist, Export at Kuehne+Nagel, you will play a crucial role in providing exceptional customer service and support to our clients. Reporting to the Sea Logistics Customer Care Manager, you will be responsible for maintaining excellent service for our internal and external customers, ensuring their satisfaction...

  • Customer Experience Specialist

    1 week ago

    Chicago, United States RedShelf Full time

    The Customer Experience Specialist is responsible for RedShelf's most important product: our customers' experiences. This is a crucial front-line role here to help our customers at a pivotal moment: when they run into a problem or have a question reg Customer Experience, Specialist, Experience, Customer, Technology, Retail

  • Customer Relations Specialist

    4 hours ago

    Chicago, United States Orkin Full time

    As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience thats the best in pests. You will field incoming requests, schedule service visits and maintain efficient rout Relations, Specialist, Customer Service, Business Services, Customer

  • Home Care Intake Specialist

    4 weeks ago

    Chicago, United States Broad Street Home Care Full time

    Intake Specialist Position - Broad Street Home Care: BSHC is seeking a full-time Intake Specialist to join our growing team! At Broad Street, we believe there is a better way to deliver Home Care. Our goal is to go beyond the basic necessities, to focus on enhancing the overall quality of life for our clients. We strongly believe that choice is the key...

  • Customer Service Specialist

    3 weeks ago

    Chicago, Illinois, United States Volta Full time

    Customer Service Specialist at Volta ChargingVolta Charging is seeking a highly skilled and customer-focused Customer Service Specialist to join our team. As a Customer Service Specialist, you will be the primary point of contact for our customers, providing timely and accurate responses to their inquiries and resolving any issues they may encounter.Key...

  • Customer Technical Support Specialist

    2 weeks ago

    Chicago, Illinois, United States STERIS Full time

    Job Title:Technical Support Specialist - Software IntegrationJob Summary:The Technical Support Specialist - Software Integration provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and...

  • Customer Technical Support Specialist

    3 weeks ago

    Chicago, Illinois, United States STERIS Full time

    Job Title:Technical Support Specialist IJob Summary:The Technical Support Specialist I provides technical support to customers, partners, and the field service team to drive complete resolution of first responder and moderately complex issues. The specialist leverages remote diagnostics, product knowledge, and troubleshooting experience to resolve issues...

  • Patient Care Specialist

    4 weeks ago

    Chicago, Illinois, United States Fresenius Medical Care Holdings, Inc. Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Patient Care Specialist to join our team at Fresenius Medical Care Holdings, Inc. As a Patient Care Specialist, you will play a critical role in providing safe and effective dialysis therapy to patients under the direct supervision of a licensed nurse.Key ResponsibilitiesAssist in the setup and...

  • Nurse Care Specialist

    2 days ago

    Chicago, Illinois, United States Transitional Care Management Full time

    Job SummaryWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at Transitional Care Management. As a key member of our healthcare team, you will provide exceptional patient care and support to our residents.Key Responsibilities:Provide direct patient care and support to residents with various medical needs.Collaborate with our...

  • Senior Social Care Specialist

    4 weeks ago

    Chicago, Illinois, United States Care Advisors Full time

    About the RoleWe are seeking a highly skilled Senior Social Care Specialist to join our team at CareAdvisors. As a key member of our social care team, you will play a critical role in supporting the day-to-day operations of our helpline and hospital teams.Key ResponsibilitiesManage a caseload of complex cases through communication with patients and...

  • Customer Care Specialist

    3 weeks ago

    Chicago, Illinois, United States iRhythm Technologies Full time

    About the RoleWe are seeking a highly skilled and compassionate Customer Care Advocate to join our team at iRhythm Technologies. As a key member of our customer support team, you will play a critical role in providing exceptional service to our patients and healthcare providers.Key ResponsibilitiesProvide timely and effective support to patients and...

Customer Care Specialist

3 months ago

Chicago, United States Mixam Inc Full time

FLSA Status: Non-Exempt

Annual Salary: $40,000 to $65,000 USD

Work Location: Hybrid, Chicago, IL

Who We Are

Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audience. We make print easy, accessible, and affordable with competitive pricing, exceptional materials and professional customer service. Our printing solutions combine expert knowledge with the latest technology to give individuals and businesses unparalleled online shopping experiences.

People are at the center of everything we do. Fueled by idea-sharing and collaboration, our diverse and inclusive team leverages every member's strengths and skills to ensure they can grow in a thriving, dynamic environment. Your work will directly contribute to the success of our business and ultimately help customers realize their ideas as tangible, lasting creations.

What We Need

Mixam is looking for enthusiastic individuals that want to give a reliable, engaging and excellent support experience to our customers. Our Customer Care Specialists do more than just talk to customers, they provide solutions to their print needs and engage in every aspect of the customer's experience.

Things you'll be responsible for:

Collaborate with cross-functional teams, including customer support, technical support, product development, and management, to facilitate problem-solving, gather additional resources or expertise, and ensure a coordinated response to customer escalations Identifying customer needs and taking proactive steps to maintain positive experiences Act as the primary point of contact for escalated customer complaints, or issues that require special attention beyond the capabilities of frontline customer service representatives Tracking customer experiences across online and offline channels, devices, and touchpoints Conduct thorough investigations into escalated cases to understand the root cause of the problem, gather relevant information, and assess the severity and urgency of the situation Develop and implement action plans to address escalated issues, considering the best interests of the customer while aligning with company policies, procedures, and objectives Keep detailed records of escalated cases, including customer interactions, investigation findings, actions taken, and resolution outcomes, to ensure accountability, traceability, and continuous improvement

Your Skills And Abilities

At least one (1) year experience in a similar role Ability to work independently and with integrity Communicate effectively via chat, phone, and email and have a sense of urgency Manage multiple stakeholders and multiple communication channels Maintaining a calm and professional demeanor Ability to de-escalate conflicts verbally and in writing

Nice To Have But Not Required

Experience with image editing or graphic design Experience working with Global Teams

Your future team

Manager

Claire J: I am the Customer Success Leader for the UK and I have been with Mixam for over 5 years and what I love about Mixam is how much we truly care about people. I don't mean just the customers or just the employees but about the entire ecosystem of individuals that interact with Mixam each day. In my spare time I like to enjoy the outdoors and hang about with friends.

Colleagues

Evelyn R:

I work in the Customer Service Team at Mixam US. My favorite thing about working at Mixam is how everyone is willing to help you with any stumbles you may encounter and work as a team to resolve problems. There are also many resources they offer to help you learn about any certain topics you may not be familiar with. Outside of work I like to sleep and not stress about work which is great because at Mixam any critical or time sensitive work can be finished as a team so it's not a one person job.

What's In It For You

Mixam covers above the market standard for Medical, Vision, and Dental at 50% (industry standard is 30%) 15 vacation days 5 sick days Snacks and beverages for the office 100% match up to 3% on 401(k), 50% match at 4-5%

DEI/Environmental Statement

Join our team and be part of a transformative journey where diversity, equity, and inclusion (DEI) are not just words but integral values that shape our culture and drive our success. We believe that fostering a diverse and inclusive workplace not only strengthens our team but also fuels innovation and creativity.

Moreover, we are deeply committed to protecting the environment and minimizing our ecological footprint. From reducing waste and carbon emissions to implementing sustainable practices across our operations, we strive to be stewards of our planet. By joining us, you'll not only contribute to meaningful work but also be part of a company that prioritizes social responsibility and environmental sustainability.

Together, let's create a future where everyone feels valued, empowered, and inspired, while also safeguarding the beauty and vitality of our planet for generations to come.

Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. No one ever meets 100% of the qualifications We encourage anyone who is interested to apply based on the responsibilities and requirements outlined. You may be the ‘diamond in the ruff' that we are waiting for We look forward to your application.

Mixam is an equal opportunity employer and committed to providing an open, welcoming environment for everyone. #J-18808-Ljbffr