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Automotive Call Center/Business Development Center

3 months ago

Cathedral City, United States Palm Springs Kia Full time
Job DescriptionJob Description

Are you a proactive communicator with a passion for sales and customer service? Palm Springs Kia is seeking an experienced Sales BDC Representative to join our team. We pride ourselves on providing top-notch service and creating exceptional experiences for our customers.

Responsibilities:

  • Engage with customers via phone, email, and chat to understand their needs and schedule appointments for test drives and vehicle purchases.
  • Follow up with leads promptly and efficiently, maintaining a high level of professionalism and customer service at all times.
  • Utilize CRM software to manage and track customer interactions, ensuring all leads are properly documented and followed up on.
  • Collaborate with our sales team to provide seamless support throughout the sales process, from initial contact to vehicle delivery.
  • Stay informed about our products, promotions, and industry trends to effectively communicate with customers and address their inquiries.

Requirements:

  • Previous experience in automotive sales, BDC, or customer service roles preferred.
  • Strong communication skills with the ability to build rapport and establish trust with customers.
  • Excellent organizational skills and attention to detail to manage multiple leads and follow-up tasks.
  • Flexibility to work evenings and weekends as needed to accommodate customer schedules.

Benefits:

  • Paid time off (PTO) for vacation, personal, and sick days.
  • Matching contribution to your 401K retirement savings plan.
  • Employee discount on vehicle purchases, servicing, and parts.
  • Medical, dental, and vision insurance coverage for you and your eligible dependents.
  • Life insurance for added peace of mind.
  • Certified DailyPay partner.
  • Employee Assistance Program.

If you're a motivated individual with a passion for sales and customer service, we want to hear from you Join our team at Palm Springs Kia and be part of a winning culture dedicated to exceeding customer expectations.