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Desktop Support Technician

4 months ago

Orlando, United States Murtech Full time
Job DescriptionJob DescriptionDesktop Support TechnicianPay Rate: $35.00/HR W2Hours: Part-Time, 2 Full Days, 16 hours/weekLocation: 628 Virginia Dr, Orlando, FL 32803Duration: 3+ months Description:
  • Provide level 2 onsite and remote day to day support for customers regarding their hardware and software application needs
  • Assist customers in a timely manner adhering to company established SLAs
  • Interact with ServiceDesk Level 1 staff to assist with resolving customer issues
  • Work with other IT resolver groups to resolve issues out of ServiceDesk scope
  • Work in a professional and constructive corporate environment.
  • Document and record procedures for new hardware and software deployments
  • Configure, deploy and support mobile devices such as Android, and iPhones for customers.
  • Lead and supervises IT projects as directed by the Associate Director
  • Work with Configuration Management systems such as SCCM & JAMF.
  • Support the Maintenance of the corporate device image and Software Packages in self-service
  • Monitors and reports on Software/Hardware compliance using established asset management process
  • Administers software updates & patch management remediations for non-compliant devices
  • Azure AD & On-Prem AD device management/administration
  • Familiar with EDR/anti-virus/ Malware protection management
  • Understanding of login scripts/GPO
  • Identifies software application, network and hardware malfunctions and takes appropriate action to resolve
Skills:
  • Must be able to solve issues for end users regarding issues with hardware and software for desktop and laptop computers, network connectivity from home and office, all types of printers, corporate email, mobile devices, scanners, and a multitude of software applications including but not limited to all Microsoft Office products.
  • 2+ years of experience working with MACs in a corporate environment
  • In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, device drivers, and associated peripherals.
  • In depth knowledge of the Microsoft O365 suite of applications -- Word, Excel, PowerPoint, Outlook, etc.
  • Ability to configure and troubleshoot email clients such as Microsoft Outlook.