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Customer Service Rep/Logistics- Mandarin

3 months ago

Houston, United States TPI Staffing, Inc Full time
Job DescriptionJob DescriptionCustomer Service Rep/Logistics Assistant (Mandarin)Long Term Temporary
Pay: $20.00 - $24.00 per hourHours: Flexible to 7:00 AM - 4:30 PM or 8:00 AM - 5:00 PM**Qualified candidates Must Speak Mandarin**

Duties:
  • Working in an office within the warehouse.
  • Supporting new clients, communicating with customers, working with shipping/receiving to track orders in/out, backorders, troubleshooting
  • Serve as the primary contact for customers, addressing inquiries, and providing timely and accurate information related to inventories, shipments, and product availability.
  • Assist parties in tracking shipments, and resolving any issues that may arise during the transit times and on arrival to Hub.
  • Respond to customer feedback and complaints in a professional and empathetic manner, aiming to achieve customer satisfaction.
  • Investigating discrepancies to be able to identify and resolve customer-related issues, such as order discrepancies, shipment errors, or not meeting the standard of work.
  • Collaborate with internal and external teams to ensure seamless communication and coordination throughout the supply chain process.
  • Maintain and update databases and records with accurate and relevant information.
  • Generate regular reports on inventory levels and metrics.
  • Analyze historical records to be able to identify inventory anomalies.
  • Adhere to the Standard Operating Procedures (SOP).
  • Addressing and solving cases within SLA (Service Level Agreement).
  • Provide comprehensive training materials and documentation to external parties.
  • Facilitate the integration of onboarding new suppliers.
  • Quickly adapt to and master new systems and processes to enhance operational efficiency.
Requirements:
  • Must be bilingual in English and Mandarin
  • Strong analytical skills with the ability to interpret data and make data-driven decisions.
  • Proficiency in Microsoft applications.
  • Attention to detail and accuracy in handling inventory data.
  • Strong problem-solving skills and ability to handle challenging situations.
  • Excellent communication and collaboration skills to work effectively with cross-functional teams.
  • High school diploma required or equivalent related work experience.