Customer Service Representative

4 days ago


Houston, Texas, United States Pinnacle Logistics Full time

Pinnacle Logistics is committed to excellence in customer service. We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team.

Key Responsibilities:
  • Develop a proactive relationship with customers by providing exceptional service and communication.
  • Handle shipment quoting and pricing for customers.
  • Cover available shipments through strategic negotiations with trucking companies.
  • Send and collect documents to and from carriers.
  • Obtain location updates for shipments in progress.
  • Enter data into our Transportation Management System (TMS) software.
  • Provide effective problem-resolution in a timely manner.
  • Answer customer calls, emails, and chat to provide solutions.
  • Perform general administrative duties, including data entry, filing, and photocopying.
  • Understand industry-specific documents, such as bills of lading and TSA forms.
  • Work effectively under pressure and handle a fast-paced workload.
Requirements:
  • Detail-oriented individual with excellent communication skills.
  • At least 1 year of experience in logistics.

Pinnacle Logistics is an equal opportunities employer and welcomes applications from diverse candidates.



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