Operations Manager

1 month ago

Marlton, United States Empire Auto Parts, LLC Full time
Job DescriptionJob Description

Job Summary:

Empire Auto Parts is a leading aftermarket collision auto part distributor, dedicated to providing top-quality products and exceptional customer service. The Operations Manager will be responsible for overseeing the day-to-day operations of the assigned location, ensuring that processes run smoothly and efficiently. This role involves managing resources, optimizing operational processes, and leading a team to achieve operational excellence. The ideal candidate will have a strong background in operations management, with excellent leadership and problem-solving skills. This role is crucial for ensuring that our distribution operations run smoothly and that our customers receive their orders on time. An individual with strong operational skills and excellent problem-solving skills, and the ability to collaborate effectively with various teams i.e. warehouse, dispatch, drivers, accounting and customer service.

Duties/Responsibilities:

  • Operational Oversight: Manage daily operations to ensure efficiency, quality, and productivity.
  • Process Improvement: Identify areas for process improvements and implement strategies to enhance operational performance.
  • Resource Management: Allocate and manage resources effectively, including personnel, equipment, and materials.
  • Team Leadership: Lead, mentor, and develop a team of operations staff, fostering a positive and productive work environment.
  • Performance Monitoring: Establish and monitor key performance indicators (KPIs) to track operational performance and drive continuous improvement.
  • Budget Management: Develop and manage the operations budget, ensuring cost control and financial efficiency.
  • Compliance: Ensure operations comply with relevant laws, regulations, and company policies.
  • Customer Service: Ensure high levels of customer satisfaction by maintaining quality standards and timely delivery.
  • Reporting: Prepare and present regular reports on operational performance to senior management.

Required Skills/Abilities:

  • Education: Bachelor’s degree in Business Administration, Operations Management, or a related field.
  • Experience: Minimum of 5 years of experience in operations management, with at least 2 years in a leadership role.
  • Strong understanding of operational processes and best practices.
  • Excellent leadership and team management abilities.
  • Effective communication and interpersonal skills.
  • Strong organizational and multitasking skills.
  • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and operations management software.
  • Knowledge of compliance regulations in the industry.

Preferred Qualifications:

  • Master’s degree in Business Administration or a related field.
  • Certification in operations management (e.g., Six Sigma, Lean Management).
  • Experience with ERP systems and process automation.
  • Knowledge of industry-specific regulations and standards.

Personal Attributes:

  • Attention to Detail: Detail-oriented, ensuring precision in operational processes.
  • Problem-Solving: Effective at identifying problems and developing creative solutions.
  • Adaptability: Able to adjust to changing conditions and demands.
  • Integrity: Upholds high ethical standards and professionalism.
  • Resilience: Maintains composure under pressure and in challenging situations.
  • Team Player: Works well with others and promotes a collaborative environment.

Professional Attributes:

  • Leadership: Strong leadership skills, capable of motivating and guiding a team.
  • Analytical Thinking: Skilled in analyzing data and making informed decisions to optimize operations.
  • Communication: Excellent verbal and written communication skills, conveying information clearly and effectively.
  • Organizational Skills: Highly organized, able to manage multiple tasks and projects efficiently.
  • Strategic Planning: Proficient in developing and implementing strategic plans that align with company goals.
  • Technological Proficiency: Experienced with operations management software and relevant technologies.
  • Customer Focus: Dedicated to meeting customer needs and ensuring high levels of satisfaction.
  • Financial Acumen: Knowledgeable in budgeting, cost control, and financial reporting within the operations context.

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