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Store Operations Manager

2 months ago

Marlton, New Jersey, United States (REI) Recreation Equipment, Inc. Full time
About the Role

We are seeking a highly skilled and experienced Store Manager to lead our retail store operations. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.

Key Responsibilities
  • Develop and Execute Retail Plans: Create and implement short- and long-term retail plans to achieve sales and service goals.
  • Lead Sales and Service Teams: Manage and delegate priorities to Sales Managers and Shop Service Managers to ensure seamless execution of sales and service strategies.
  • Employee Experience and Engagement: Foster a positive employee experience focused on engagement, retention, and development.
  • Store Operations and Financial Management: Oversee store profitability, financial budgeting, inventory management, and facilities maintenance.
  • Community Involvement: Engage with local organizations and community events to promote the REI brand and values.
  • Culture and Performance: Inspire a customer-centric culture by recognizing and rewarding team members, developing top performers, and evaluating performance.
Requirements
  • Experience: 3-5 years of retail store management experience.
  • Communication and Relationship-Building: Excellent communication and interpersonal skills to build relationships with employees, customers, and community partners.
  • Problem-Solving and Innovation: Ability to use business acumen, innovative thinking, and sound judgment to solve problems and make recommendations.
  • Organizational and Time Management: Proven ability to prioritize tasks, meet deadlines, and manage resources effectively.
  • Leadership and Influence: Strong leadership and influence skills to engage and motivate teams to achieve organizational goals.
About REI

At REI, we believe the outdoors is for all. We are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity – that each employee brings unique skills, experiences, and perspectives. Every day, you are driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.