Help Desk Production Support
3 weeks ago
Location: Plano, TXJob Description:As a Technology Support II team member you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.Job responsibilities:
- Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Knowledge of one or more general purpose programming languages or automation scripting
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Help Desk Support Specialist
2 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...
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Help Desk Support Specialist
3 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...
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Help Desk Support Specialist
3 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Help Desk Support SpecialistAbout Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to...
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MSP Help Desk/Service Desk Support
4 weeks ago
Plano, United States Axxys Technologies, Inc. Full timeJob DescriptionJob DescriptionAxxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the...
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MSP Help Desk/Service Desk Support
3 months ago
Plano, United States Axxys Technologies, Inc. Full timeJob DescriptionJob DescriptionAxxys Technologies, Inc. is a leading information services provider, and we are currently seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. You will be part of a group that prides itself on delivering the best IT services and solutions to our clients. As a member of our team, you will have the...
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Service Desk/Help Desk
1 month ago
Plano, United States She Recruits, LLC Full timeThe Service Desk/Help Desk is a junior-level role responsible for the design and implementation of LAN/WAN, Server and Cloud Services technology. Jr. PEs are required to work closely with our Design Desk (system architect) and deliver technical solutions that meet a client's business requirements, and therefore must be able to communicate effectively across...
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Service Desk/Help Desk
3 months ago
Plano, United States She Recruits, LLC Full timeJob Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...
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Support Desk Specialist
3 weeks ago
Plano, United States NavitsPartners Full timeJob DescriptionJob DescriptionTitle: Help Desk Support CoordinatorResponsibilities:Handle user support requests via phone and email, providing courteous assistance.Record essential user details and issue information.Prioritize and manage support requests, escalating to experienced technicians when needed.Document the support process, including all actions...
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Information Technology Help Desk Technician
9 hours ago
Plano, United States MindSource Full timeJob Title: IT Helpdesk TechnicianContract Period: 1 year + ExtensionWorking Hours: 8:30 AM - 5:30 PMWork Address: Plano, TX 75075Job DescriptionWe are seeking a competent IT Helpdesk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will address basic technical issues, offer advice, and ensure customer...
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Help Desk Analyst
3 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Helpdesk Analyst/SupportSchedule: On-site in Plano, TX 75074 Monday to FridayDuration: 6 month Contract-to-HireAbout Us: We are seeking a skilled Helpdesk Analyst/Support professional to provide exceptional support to our CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to work...
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Help Desk Analyst
3 weeks ago
Plano, United States The Intersect Group Full timeJob Title: Helpdesk Analyst/SupportSchedule: On-site in Plano, TX 75074 Monday to FridayDuration: 6 month Contract-to-HireAbout Us: We are seeking a skilled Helpdesk Analyst/Support professional to provide exceptional support to our CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to work...
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Deal Desk Analyst
2 months ago
Plano, Texas, United States Intuit Full timeOverviewIntuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper.As a Deal Desk Analyst, you will be responsible for supporting Intuit's deal desk structure...
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Deal Desk Analyst
2 months ago
Plano, United States Intuit Full timeOverview Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. We help give over 50 million consumer, small business, and self-employed customers around the world the opportunity to prosper. As a Deal Desk Analyst, you will be responsible for supporting Intuit’s deal desk...
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Service Desk Support Specialist
3 months ago
Plano, United States Business Centric Technology Full timeJob DescriptionJob DescriptionBCT is seeking an IT Support Specialist for a contract to hire opportunity with an industry leader in Plano, TX. This person will provide essential tech support for hardware, software, and networking. We welcome both experienced professionals and recent graduates with a passion for IT. Seeking someone with strong problem-solving...
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Technical Support Service Desk
4 months ago
Plano, United States InfiCare Technologies Full timeJob DescriptionJob DescriptionJob Title: Technical Support Service DeskLocation: Plano TXDuration: X Months Contract on Mphasis Pay Roll Job Description: Candidates with a minimum X years of Service Desk experience Those with technical knowledge and troubleshooting skills with excellent English-speaking skills and willing to work in rotational shifts.Job...
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Technical Support Specialist
2 weeks ago
Plano, Texas, United States Atlantic Aviation Full timeJob OverviewThe IT Help Desk Technician (Tier 1) serves as a Generalist Support Technician responsible for the intake, triage, and initial support of all inquiries from end users, utilizing our ServiceNow ticketing platform. The IT Help Desk provides support for a wide array of technologies and products across the organizations we assist. IT Help Desk...
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Desktop Support Specialist
1 day ago
Plano, United States Samsung Electronics Full timeJob DescriptionWe are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and...
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IT Service Desk Analyst
1 month ago
Plano, United States Atlantic Aviation Full timeJob DescriptionJob DescriptionIT Service Desk Analyst (Tier 1) is Generalist Support Technician that provides intake, triage, and first level support of all contact requests from end users, using our ServiceNow ticketing system. The IT Service Desk supports a vast amount of different technologies and products across the companies we support. IT Service Desk...
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Worship & Production Support Coordinator
2 weeks ago
Plano, Texas, United States Chase Oaks Church Full timePosition OverviewLevelExperiencedJob TypePart-TimeRole Summary:The Worship & Production Support Coordinator plays a vital role in providing comprehensive administrative assistance to the Weekend Experience Director and Worship Pastor. This position demands a blend of organizational skills and a solid understanding of ministry objectives and operational...
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Technical Support Representative
1 week ago
Plano, Texas, United States Apex Systems Full timePosition: Help Desk Support SpecialistRate: Up to $20.00/hourLocation: Onsite in Plano, TX (5 days a week, 2 days off)Duration: Through potential to extendHours: 40 hour work week, shifts varyApex Systems is looking for a dedicated Service Desk Agent who is passionate about providing exceptional customer service and technical assistance. As the first point...