Current jobs related to Help Desk Support Specialist - Plano - The Intersect Group

  • Help Desk Specialist

    1 week ago

    Plano, Texas, United States The Hire Solution Full time

    Job Title: Help Desk SpecialistWe are seeking a skilled Help Desk Specialist to join our team at The Hire Solution. As a Help Desk Specialist, you will be the first point of contact for our employees and clients, providing technical support and resolving IT-related issues.Key Responsibilities:Provide technical support via phone, email, and chat.Troubleshoot...

  • Help Desk Support Specialist

    1 month ago

    Plano, Texas, United States Apex Systems Full time

    Job Title: Help Desk TechnicianJob Summary:We are seeking a skilled Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide level 1 technical support and troubleshooting for hardware, software, and...

  • Help Desk Support Specialist

    4 weeks ago

    Plano, Texas, United States ektello Full time

    Help Desk Support TechnicianJoin our team at ektello as a Help Desk Support Technician and take on a challenging role that requires strong technical skills and excellent customer service abilities.Key Responsibilities:Provide technical support to clients via phone, email, and in-person Troubleshoot and resolve technical issues with hardware, software, and...

  • Help Desk Support Specialist

    4 weeks ago

    Plano, Texas, United States ektello Full time

    Help Desk Support TechnicianRate: $23.00/hr.Contract Length: 6 months multi-extensionLocation Expectations:Onsite: MondayRemote: ThursdayOnsite: FridayPlano, TXAbility for Conversion & Extension: YESAbout the RoleAs a Help Desk Support Technician at ektello, you will be responsible for providing technical support to our clients. This is a great opportunity...

  • Help Desk Support Specialist

    6 days ago

    Plano, Texas, United States Pape-Dawson Engineers Full time

    Job Summary:The Help Desk Technician role at Pape-Dawson Engineers involves providing technical assistance to employees with computer systems, hardware, and software issues. This position requires efficient troubleshooting, clear communication, and effective problem-solving skills.Key Responsibilities:Diagnose and resolve hardware and software issues.Address...

  • Help Desk Support Specialist

    1 week ago

    Plano, Texas, United States SanApptX Full time

    Sanapptx is seeking a skilled Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...

  • Help Desk Support Specialist

    1 week ago

    plano, United States SanApptX Full time

    Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...

  • Help Desk Support Specialist

    1 week ago

    plano, United States SanApptX Full time

    Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...

  • Help Desk Support Specialist

    1 week ago

    Plano, United States SanApptX Full time

    Sanapptx is seeking a Level 1 - Help Desk Support Specialist to join our dynamic IT team. In this role, you will be responsible for providing comprehensive infrastructure support to our clients' users. This position will involve both phone and in-person interactions, troubleshooting various technologies, including servers, backups, printers, networks,...

  • Help Desk Specialist

    2 weeks ago

    Plano, Texas, United States Randstad Full time

    Job Title: Help Desk AgentRandstad is seeking a skilled Help Desk Agent to join our team. As a Help Desk Agent, you will be responsible for providing top-notch customer service and technical support to our clients.Key Responsibilities:Assist customers with a variety of technical issues and provide supportive sales techniques.Provide technical support and...

  • MSP Help Desk/Service Desk Support Specialist

    4 weeks ago

    Plano, Texas, United States Axxys Technologies, Inc. Full time

    Job OverviewAxxys Technologies, Inc. is a leading information services provider seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to deliver exceptional IT services and solutions to our clients.We pride ourselves on our client-centric approach, working closely with clients to understand their business goals and needs, and providing custom...

  • MSP Help Desk Specialist

    2 weeks ago

    Plano, Texas, United States Axxys Technologies, Inc. Full time

    Job OpportunityAxxys Technologies, Inc. is a leading information services provider seeking a highly motivated MSP Help Desk/Service Desk Support - L2 to join our team. As a member of our team, you will have the opportunity to work with some of the best minds in the industry and help ensure our clients' success.Our company philosophy is focused on delivering...

  • Service Desk Support Specialist

    1 week ago

    Plano, Texas, United States United Software Group Full time

    Job Title: Service Desk Support SpecialistJob Summary: We are seeking a skilled Service Desk Support Specialist to join our team at United Software Group. The ideal candidate will have experience in a Service Desk Analyst role, providing IT support in a global organization. Key responsibilities include delivering customer service through multiple channels,...

  • Help Desk Technician

    4 weeks ago

    Plano, Texas, United States Apex Systems Full time

    Job Title: Help Desk TechnicianWe are seeking a skilled and experienced Help Desk Technician to join our team at Apex Systems. As a Help Desk Technician, you will be responsible for providing technical support and assistance to our clients and internal teams.Key Responsibilities:Provide technical support and assistance to clients and internal teams via...

  • Help Desk Technician

    1 week ago

    Plano, Texas, United States Pape-Dawson Engineers Full time

    Job Summary:The Help Desk Technician at Pape-Dawson Engineers is responsible for providing technical support to employees with computer systems, hardware, and software issues. This role involves troubleshooting problems, providing guidance, and ensuring timely and accurate customer support.Key Responsibilities:Diagnose and resolve hardware and software...

  • Help Desk Specialist

    4 weeks ago

    Plano, Texas, United States Crystal Equation Full time

    Job DescriptionWe are seeking a skilled Help Desk Technician to provide prompt and effective technical assistance to our team. As a key member of our IT department, you will be responsible for resolving technical issues and providing expert advice to ensure seamless system operation.Key Responsibilities:Respond to technical queries and provide timely...

  • Service Desk Support Specialist

    6 days ago

    Plano, Texas, United States Regional Management Corp. Full time

    Regional Management Corp. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our customers via phone, email, and in-person. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring...

  • Service Desk Support Specialist

    7 days ago

    Plano, Texas, United States Regional Management Corp. Full time

    Job SummaryRegional Management Corp. is seeking a highly skilled Service Desk Support Specialist to join our team. As a Service Desk Support Specialist, you will be responsible for providing high-quality technical support to our customers through various channels, including phone, email, and in-person.Key ResponsibilitiesProvide technical support for...

  • Service Desk/Help Desk

    4 months ago

    Plano, United States She Recruits, LLC Full time

    Job Title: Service/Help Desk Location: Plano, TX areaSalary: 65k-80k Service Desk is the first communication clients have for obtaining technical support. The Service Desk Engineer (SDE) is responsible for providing reactive remote support for clients that rely on IT to perform their jobs. SDEs must quickly respond and resolve varying Desktop, Network and...

  • Service Desk Specialist

    4 weeks ago

    Plano, Texas, United States Insight Global Full time

    Job Title: Level 1 Service DeskThis role is an exciting opportunity to join a dynamic team at Insight Global, a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.We are seeking a highly skilled and motivated Service Desk Specialist to provide exceptional customer service and...

Help Desk Support Specialist

2 months ago

Plano, United States The Intersect Group Full time

Job Title: Help Desk Support Specialist

About Us: The Intersect Group is seeking a skilled Helpdesk Support Specialist for one of our clients in Plano, TX. The Help Desk Support Specialist will provide exceptional support to the client's CEO and the CEO's Executive Assistant. This role requires a deep understanding of Apple/Mac products and the ability to work closely with high-level executives in a dynamic environment.

Position Overview: The Helpdesk Support Specialist will be responsible for managing and resolving technical issues related to Apple/Mac products for the CEO and the CEO's Executive Assistant. The role includes syncing contacts across various platforms, handling iCloud accounts, and providing on-site support as needed. The successful candidate will demonstrate expertise in Apple/Mac support and possess experience working with C-Suite executives.

Key Responsibilities:

  • Provide day-to-day technical support to the CEO and the CEO's Executive Assistant for all Apple/Mac products.
  • Manage and troubleshoot issues related to syncing contacts across different platforms.
  • Administer and resolve issues related to iCloud accounts.
  • Travel locally with the CEO as needed to provide on-site support.
  • Ensure timely and effective resolution of technical issues to minimize disruption.

Requirements:

  • Minimum of 5 years of experience in Apple/Mac support within a corporate environment.
  • Demonstrated knowledge of Domain-joined and Intune-joined devices.
  • Proven experience working with Apple Support and providing support to C-Suite executives.
  • Strong problem-solving skills and the ability to work under pressure.
  • Excellent communication and interpersonal skills.
  • Willingness to travel locally as required.

Preferred Qualifications:

  • Apple Certified Support Professional (ACSP) or similar certification.
  • Experience with enterprise-level Apple/Mac environments.
  • Familiarity with additional support tools and software.