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Administrative Assistant

2 months ago

Helena, United States Best Western Premier Great Northern Hotel Helena Full time
Job DescriptionJob Description

We are looking for an enthusiastic and highly organized Administrative Assistant for Hotel Sales to join the team at Best Western Premier Great Northern Hotel Helena. This role will provide professional administrative support to the hotel’s sales team and contribute to the smooth daily running of the sales department. The successful candidate will have great organizational skills, strong attention to detail, and excellent communication skills. The ideal candidate will have a background in hospitality and be passionate about providing outstanding customer service. This role offers a competitive salary and the opportunity to work in one of Helena’s top hotels. Position is located in Helena MT and local applicants will be considered first.

Compensation:

$16 - $18 hourly

Responsibilities:

  • Completes training for Innfusion and Auto Clerk.
  • Review billing from Innfusion, confirming the information matches Auto Clerk on a daily basis.
  • Process night audit reports to the accounting office on a daily basis.
  • Verifies correct group blocks in Auto Clerk/and Innfusion
  • Knows room locations, types of rooms available, and room rates for meeting rooms and guest rooms. Knows how to check and communicate the availability of such space.
  • Uses suggestive selling to sell rooms and to promote other services of the hotel.
  • Prepares and sends event surveys at the conclusion of each event and compiles results for staff on a weekly basis.
  • Understands and is able to process group block/rooming list reservations.
  • Schedules events and room blocks and does follow-up with customers.
  • Processes cancellations and modifications promptly and notifies the appropriate staff members.
  • Understand hotel policy on guaranteed reservations and no-show charges for both sleeping rooms and banquet rooms.
  • Reviews rooming lists and release dates with clients.
  • Enters rooming lists for group blocks.
  • Makes door signs/banquet packets for upcoming meetings.
  • Uses proper telephone etiquette.
  • Uses proper mail, package, and message handling procedures for guests and hotel staff.
  • Assist Director of Sales and Catering and Special Events Manager in daily tasks.
  • Fully trained on the front desk to back up phone calls and in person at the desk.
  • Arranges billing information on all direct bills/forms of payment with the Accounting office and Front Office Manager.
Qualifications:

  • Previous sales experience is helpful, but not necessary.
  • Administrative experience.
  • Computer skills - Adobe, Microsoft Suite.
  • Problem-solving/critical thinking skills.
About Company

Best Western Premier Great Northern Hotel Helena is a multiyear award-winning conference hotel, in the top 50 of 2200 Best Westerns in North America. At this Helena hotel, every staff member is committed to providing the absolute best in service. With spacious rooms, a relaxing atmosphere, and a downtown location, the Best Western Premier Helena Great Northern Hotel has everything guests need for a wonderful stay.