Desktop Support

3 weeks ago


West Point, United States ALOIS LLC Full time
Job DescriptionJob Description

Job Details:

Job Title: Desktop Support

Duration: 6+ Months (Possibility of Extension)

Location: West Point, VA

Description:

  • ONSITE DESKSIDE TECHNICIAN
  • (1.) To provide support for on call escalations and doing root cause analysis of given issue
  • (2.) To independently resolve tickets within agreed SLA of ticket volume and time
  • (3.) To adhere to quality standards, regulatory requirements and company policies
  • (4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
  • (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases


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