Deskside Support Technician
3 weeks ago
Apex Systems is assisting one of their reputable logistics clients' in filling their Deskside Support Technician position.
This is a contract to hire and the contract will be 6 months with conversion contingent on performance.
***Must sit onsite in West Jefferson, Ohio and be able to work directly on Apex's W2 without sponsorship***
Schedule: M-Friday; fully onsite
Pay rate: $25+/hr W2
For immediate consideration, please send resume to Cailee at Cmallory@apexsystems.com or apply directly today.
Requirements:
- 2+ years of Desktop/Helpdesk Support in warehouse/manufacturing environment
- Experience with installing, troubleshooting and supporting corporate AV equipment, as well as building, deploying and troubleshooting desktop computers in a corporate environment
Nice to Haves: Active Directory, ServiceNow, worked with RF Devices in warehouse environment
Responsibilities
- Troubleshoot and resolve Tier 2 and 3 escalated technical issues
- Maintain and manage workload through computerized ITSM ticketing and tracking system (ServiceNow)
- Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices
- Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues
- Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook
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