Desktop Support Specialist
2 weeks ago
- An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
- Experience in handling and liaising with multiple vendors/Partner/Teams.
- Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
- Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
- Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
- Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
- Both English and Local Language.
(1.) To provide support for on call escalations and doing root cause analysis of given issue
(2.) To independently resolve tickets within agreed SLA of ticket volume and time
(3.) To adhere to quality standards, regulatory requirements and company policies
(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.
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Desktop Support
5 days ago
West Point, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full timeExperience in handling and liaising with multiple vendors/Partner/Teams. - Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer...
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Desktop Services Specialist
4 weeks ago
West Lafayette, United States Purdue University Full time**Req Id**:31454**Job Title**:Desktop Services Specialist**Job Summary** The Desktop Services Specialist will address technical issues to ensure a quick restoration of service or proper escalation. Provide desktop support for customers. Troubleshoot and resolve hardware and software issues including but not limited to computers, printers, mobile devices,...
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Desktop Support Specialist II/III
1 month ago
West Lafayette, United States edgecomputingassociation.com Full timeLocation West Lafayette, Indiana , United States Overview: The person in this position will help facilitate Cook Biotech desktop support activities while also providing support of desktop, laptop, and software applications. Responsibilities: Propose and advocate ideas for implementing technology to support company objective of continual improvement....
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Desktop Support
2 weeks ago
Russells Point, United States iSpace, Inc Full timeB-Shift Line Support Location: Russells Point, OH 12 Months Contract Job Description:The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support...
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Desktop Support
1 week ago
West Greenwich, United States GTN Technical Staffing and Consulting Full timeResponsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...
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Desktop Support
1 week ago
West Greenwich, United States GTN Technical Staffing and Consulting Full timeResponsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...
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Desktop Support
1 week ago
West Greenwich, United States GTN Technical Staffing and Consulting Full timeResponsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...
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IT Coordinator
2 weeks ago
West Point, United States HOLY TRINITY CATHOLIC SCHOOLS, INC Full timeHoly Trinity Catholic Schools is looking for a fulltime Site IT Support Specialist for our 1:1 Apple device school system. Our school system consists of three campuses; HTC ECC in Fort Madison (Daycare - PK) HTC ECC and Elementary in West Point (Daycare - 5th Grade) and HTC Jr/Sr High in Fort Madison (6th-12th Grade). JOB SUMMARY and RESPONSIBILITIES: The...
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Desktop Support with Service Now
6 days ago
West Point, United States Sira Consulting Inc Full timeExperience in handling and liaising with multiple vendors/Partner/Teams. - Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer...
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Mobile Device Support Specialist
4 weeks ago
High Point, United States Solugenix Full timeMobile Device Support Specialist - $24/hrHigh Point, NC (Onsite)Contract to hireSolugenix is assisting a client in their search for a Mobile Device Support Specialist. This is a Contract to possible hire opportunity based in HighPoint, NC (Onsite). The Mobile Device Technician role is to implement, maintain, and improve information system components and...
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Mobile Device Support Specialist
4 weeks ago
High Point, United States Solugenix Full timeMobile Device Support Specialist - $24/hrHigh Point, NC (Onsite)Contract to hireSolugenix is assisting a client in their search for a Mobile Device Support Specialist. This is a Contract to possible hire opportunity based in HighPoint, NC (Onsite). The Mobile Device Technician role is to implement, maintain, and improve information system components and...
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Mobile Device Support Specialist
4 weeks ago
High Point, United States Solugenix Full timeMobile Device Support Specialist - $24/hrHigh Point, NC (Onsite)Contract to hireSolugenix is assisting a client in their search for a Mobile Device Support Specialist. This is a Contract to possible hire opportunity based in HighPoint, NC (Onsite). The Mobile Device Technician role is to implement, maintain, and improve information system components and...
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Desktop Technician- Onsite- MidShift
1 week ago
Russells Point, United States Techlink Systems Full timeJob DescriptionJob DescriptionJob Description:The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support group if and when incidents occur.What...
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25U Signal Support Systems Specialist
5 days ago
West Point, United States Army National Guard Full timeJob Description Communication is the pulse of Army National Guard units, and it's up to the Signal Support Systems Specialist to ensure the information keeps flowing so the military doesn't miss a beat. Signal Support Systems Specialists are responsible for integrating signal systems and networks; performing signal support functions and unit-level...
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Desktop Engineer On-Site
2 weeks ago
West Palm Beach, United States Health Care District of Palm Beach County Full timeOverview The Desktop Engineer is directly involved with the operational delivery of technical services for all HCD business sites and facilities as assigned. Desktop Engineers have primary responsibility for delivery of services required to install, configure, monitor, support and manage the HCD systems. The Desktop Engineer possesses an understanding of the...
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Information Technology Support Specialist
2 weeks ago
West Columbia, United States STEM Search Group Full timeWhat you'll do… Provide technical assistance to executives and team members. Remote support will entail using remote tools, Teams, phone, and email. Troubleshoot and resolve hardware and software issues efficiently. Maintain detailed records of problem-solving processes within a ticketing system and documentation. Collaborate on process enhancements and...
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Ops Support Specialist
7 days ago
Stevens Point, United States Sentry Insurance Group Full timeAt Sentry, we recognize how important our support associates are to the overall success of our company. If youre looking for a department and company to grow with, then youve come to the right place. We are looking for a detail oriented and driven Support Specialist, Support, Specialist, Insurance, Business Services
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IT Support
4 days ago
Russells Point, United States TEKsystems Full timeDescription: Shift Timing: M-F: 12:30PM to 9:00PM currently M-F: 2PM to 10:30 PM from July onwards What will this person be working on: • Plant floor client and end-user desktop, application, and network support for all Tier 1 computer systems • Interaction with plant floor users and clients (in order to understand production line processes and...
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IT Support Specialist
4 weeks ago
West Olive, United States KAA Federal Solutions Full timeKAA Federal is known for supporting the federal government for more than 35 years and is well known for providing IT, human resource, financial management, and acquisition services to civilian agencies. **Responsibilities**: - Troubleshoot technology issues and provide timely solutions solve problems quickly to ensure business operations run smoothly -...
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Specialist, Engineering
4 days ago
West Point, United States Merck Full time**Job Description** **Position** **Description:** **Specialist, Engineering** The Specialist, Engineering, will be responsible for support of production of live virus vaccines within bulk vaccine production and/or final formulation and filling operations. This engineer will be a member of the Technical Services Deviation Management team in the Live...