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L2 Desktop Support

4 months ago

West Greenwich, United States GTN Technical Staffing Full time
Job DescriptionJob Description

L2 Desktop Support - Travel

Duration: 12+ months

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or electronically
  • Recommend hardware and/or software improvements
  • Track customer issues and resolutions
  • Handle tickets in a timely manner
  • Experience with Service Now and AD
  • Help with W7 to W10 migrations/refreshes / any windows project
  • Respond to dispatched assignments via tickets or another request by end-users
  • Work independently or with managers or other techs
  • Have strong CS experience dealing with end-users
  • Provide regular feedback consistent with the needs of the team and the environment for ongoing improvements
  • Be able to work overtime when requested or necessary
  • Be able to multitask and prioritize many different projects

Qualifications:

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Valid passport for out of country travel
  • 3+ years of experience
  • Previous ServiceNow / large ticketing exp
  • Previous AD experience
  • Teachable
  • Able to hit the ground running
  • Able to pass a background check/drug test prior to starting
Company DescriptionWho We Are
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.

What We Do
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.

What Proof We Have
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.

Why People Want It
Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized. We are committed to leveraging high-tech to deliver high-touch service.Company DescriptionWho We Are\r
GTN is the leader in technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 2000 companies.\r
\r
What We Do\r
We provide Scalable Technical Staffing solutions encompassing SOW, staff augmentation, and direct hire placement for Fortune 2000 companies, with niche service offerings in Cyber Security, Digital, Field Services, and Professional Services. Our recruiting teams are specialized, certified, and have endured rigorous technical boot camps and ongoing required educational courses and meetups.\r
\r
What Proof We Have\r
We have experience in scalable IT Staffing since the year 2000. Our IT experts have helped Fortune 2000 corporations embrace the cybersecurity and digital space, with many of our experts remaining on contract with clients for 8+ years. Our staffing experts have been engaged to speak at cybersecurity conferences, and our teams are certified and specialize in divisions focused around cyber, digital, field, and professional services.\r
\r
Why People Want It\r
Our values encompass Innovation, Integrity, Strategy, and Speed. Every member of our team is certified and specialized. We are committed to leveraging high-tech to deliver high-touch service.