Desktop Support Specialist

1 month ago

West Point, United States Quantum World Technologies Inc. Full time
  • An expert-level understanding of hardware and software Demonstrated expertise and proficiency in diagnosing complex problems with computer hardware and software with ability to apply solutions to the problems. Experience in dealing with anti-virus, anti-spam, wireless communication, mobile devices, and security in the information technology field.
  • Experience in handling and liaising with multiple vendors/Partner/Teams.
  • Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers, and administrative systems. Strong ability to quickly and independently master new technology, then provide support and consultation on usage of new technologies.
  • Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
  • Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
  • Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
  • Both English and Local Language.

(1.) To provide support for on call escalations and doing root cause analysis of given issue

(2.) To independently resolve tickets within agreed SLA of ticket volume and time

(3.) To adhere to quality standards, regulatory requirements and company policies

(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts

(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

  • Desktop Support Specialist

    2 weeks ago

    West Lebanon, United States Ledyard National Bank Full time

    Job DescriptionJob DescriptionThe Desktop Support Specialist is responsible for providing support and maintenance within the organization’s desktop computing environment. As the primary contact for the internal Help Desk, you will install, diagnose, repair, maintain, and upgrade PC hardware and peripheral equipment. Additionally, you will troubleshoot...

  • Desktop Support Specialist

    2 weeks ago

    West Lebanon, United States Ledyard National Bank Full time

    Job DescriptionJob DescriptionThe Desktop Support Specialist is responsible for providing support and maintenance within the organization’s desktop computing environment. As the primary contact for the internal Help Desk, you will install, diagnose, repair, maintain, and upgrade PC hardware and peripheral equipment. Additionally, you will troubleshoot...

  • Desktop Support

    3 weeks ago

    West Point, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

    Experience in handling and liaising with multiple vendors/Partner/Teams. - Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer...

  • Desktop Support

    6 days ago

    West Point, United States QUANTUM WORLD TELE SERVICES PRIVATE LIMITED Full time

    Experience in handling and liaising with multiple vendors/Partner/Teams. - Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer...

  • Desktop Services Specialist

    2 months ago

    West Lafayette, United States Purdue University Full time

    **Req Id**:31454**Job Title**:Desktop Services Specialist**Job Summary** The Desktop Services Specialist will address technical issues to ensure a quick restoration of service or proper escalation. Provide desktop support for customers. Troubleshoot and resolve hardware and software issues including but not limited to computers, ‎printers, mobile devices,...

  • Desktop Support Specialist II/III

    2 months ago

    West Lafayette, United States edgecomputingassociation.com Full time

    Location West Lafayette, Indiana , United States Overview: The person in this position will help facilitate Cook Biotech desktop support activities while also providing support of desktop, laptop, and software applications. Responsibilities: Propose and advocate ideas for implementing technology to support company objective of continual improvement....

  • Desktop Support Specialist II/III

    2 weeks ago

    West Lafayette, United States edgecomputingassociation.com Full time

    Location West Lafayette, Indiana , United States Overview: The person in this position will help facilitate Cook Biotech desktop support activities while also providing support of desktop, laptop, and software applications. Responsibilities: Propose and advocate ideas for implementing technology to support company objective of continual improvement....

  • Desktop support

    2 weeks ago

    West Bloomfield Township, Michigan, United States The Judge Group Inc. Full time

    Location: Bloomfield, CTDescription: Our client is currently seeking Desktop support The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience as a desktop tech and good knowledge of...

  • Desktop support

    2 weeks ago

    West Bloomfield Township, Michigan, United States The Judge Group Inc. Full time

    Location: Bloomfield, CTDescription: Our client is currently seeking Desktop support The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment. Must have at least 5 years of experience as a desktop tech and good knowledge of...

  • IT Desktop Support Specialist

    2 weeks ago

    West Point, United States K-Tek Resourcing Full time

    Job DescriptionJob DescriptionJob Title:  Deskside Support  Location:   West Point, VADuration:   Long Term ContractResponsibilities:Strong hands on experience needed on end user support for Windows PC and Mac related issuesAbility to assign and work on incident tickets through Service Now.Ability to support meeting rooms including the TV's, polycom...

  • Desktop Support

    4 weeks ago

    Russells Point, United States iSpace, Inc Full time

    B-Shift Line Support Location: Russells Point, OH 12 Months Contract Job Description:The Line Support Technician is responsible for maintaining the overall stability of Tier I (Production Critical) Line Applications and equipment by following documented processes to return to normal operations or to diagnose the situation and escalate to appropriate support...

  • Desktop Support

    3 weeks ago

    West Greenwich, United States GTN Technical Staffing and Consulting Full time

    Responsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...

  • Desktop Support

    3 weeks ago

    West Greenwich, United States GTN Technical Staffing and Consulting Full time

    Responsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...

  • Desktop Support

    3 weeks ago

    West Greenwich, United States GTN Technical Staffing and Consulting Full time

    Responsibilities:Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc.Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software. Performs trouble shooting, parts...

  • IT Support Specialist

    5 days ago

    West Olive, United States MY3TECH INC Full time

    **Role: IT Support Specialist** **Location: West Olive, MI (Onsite)** **Long-term Contract** **Client: State of MI/County of Ottawa (Innovation and Technology Office)** - Must have an A+, MCSA, or HDI Service Desk Certification or equivalent experience. - Alternative certification of the organization’s service desk through the Service Desk Institute is...

  • Helpdesk / Desktop Support Specialist

    1 week ago

    West Columbia, United States Mindlance Full time

    The Role is complete onsite at Columbia, SC C2 Clearance required - Important notes from the Hiring Manager Even though customer service skills are needed, there should be a strong background in technical support within their customer service experiences. Not customer service only This is a 100% phone position communicating with our employees. Ability to...

  • Helpdesk / Desktop Support Specialist

    2 weeks ago

    West Columbia, United States Mindlance Full time

    The Role is complete onsite at Columbia, SC C2 Clearance required - Important notes from the Hiring Manager Even though customer service skills are needed, there should be a strong background in technical support within their customer service experiences. Not customer service only This is a 100% phone position communicating with our employees....

  • Helpdesk / Desktop Support Specialist

    2 weeks ago

    West Columbia, United States Mindlance Full time

    The Role is complete onsite at Columbia, SC C2 Clearance required - Important notes from the Hiring Manager Even though customer service skills are needed, there should be a strong background in technical support within their customer service experiences. Not customer service only This is a 100% phone position communicating with our employees....

  • Desktop Support

    3 days ago

    West Point, United States Samson Software Solutions Inc. Full time

    Job Overview: - Experience in handling and liaising with multiple vendors/Partner/Teams. - Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with...

  • Desktop Support Technician

    1 week ago

    West Columbia, United States Ask Staffing Full time

    "All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".Job Title: Desktop Support TechnicianPosition. 12 MonthsLocation: Columbia, SCPay Range: $18/hr to $22/hr. on w2Job Description: As a Desktop Support Technician, you will play a pivotal role in...