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Desktop Support

1 month ago

West Point, United States Samson Software Solutions Inc. Full time

Job Overview:

- Experience in handling and liaising with multiple vendors/Partner/Teams.
- Solid knowledge of data communication and networking internet protocols, such as TCP/IP, Ethernet and Serial interface standards, Change Management, and Active Directory. Knowledge of JAMF, Microsoft SCCM, Microsoft Intune, FileVault Disk Encryption Interact with numerous computer platforms in a multi-layered client server environment.
- Strong customer service orientation. A strong team player, works effectively under pressure, and ability to multi-task.
- Works in close collaboration with laboratory tech and assisting with installation and maintenance of software.
- Excellent interpersonal communication skills (verbal, written and listening) since he or she will have daily interaction with faculty, administrators, and staff.. Exceptional documentation skills.
- Both English and Local Language.

(1.) To provide support for on call escalations and doing root cause analysis of given issue(2.) To independently resolve tickets within agreed SLA of ticket volume and time(3.) To adhere to quality standards, regulatory requirements and company policies(4.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts(5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

**Job Type**: Contract

Pay: $20.00 - $23.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Customer support: 1 year (preferred)
- iOS: 1 year (preferred)
- Windows: 1 year (preferred)

Ability to Commute:

- West Point, VA 23181 (required)

Ability to Relocate:

- West Point, VA 23181: Relocate before starting work (required)

Work Location: In person

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