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Customer Support Advocate Tier I

3 months ago

Phoenix, United States Kryterion Inc Full time
Job DescriptionJob DescriptionSalary: $16 Per hr

We are currently seeking Customer Support Advocates to join our Kryterion team in Phoenix, Arizona.


At Kryterion, our associates are integral to the daily operations. We are currently looking for Customer Support Advocates who are goal-driven, solution-oriented, and have a passion for customer service. We are currently seeking outstanding associates who want to kickstart a fulfilling career with one of the fastest-growing companies in the online proctoring industry.

 

In this role, you will be the first point of contact for our clients in need of technical support on all Kryterion exam platforms. 

 

This job is an excellent fit for students or people looking for a career change, as Customer Support Advocates - no two days are alike, and you would be challenged to learn more and increase your knowledge of our industry and company. Kryterion also encourages a promote-from-within culture.

 

Bring your passion for helping others and a desire to make an impact and start a rewarding career with Kryterion today


Our values are:

  • We Own It
  • We Are One Team
  • We Listen and Learn From Each Other
  • We Face Challenges with Optimism
  • We Continuously Improve
  • We Build Trust
  • We Help Our Customers Succeed

Benefits:

As a full-time Customer Support Advocate, you’ll enjoy 

  • Premier Medical, Dental, and Vision Insurance
  • Paid Vacation Accrual at 8 Hours per pay period
  • 401(k) Plan with company match
  • Paid Holidays
  • Flexible telecommuting 
  • Business Casual Environment

Requirements:

  • High school diploma or equivalent;
  • 1-2 years of customer support experience in a technical or software environment
  • Excellent communication skills; ability to demonstrate strong verbal and writing skills;
  • Ability to maintain focus and sit for long periods.

Essential Duties:

  • Respond to clients via mainly chat, and email; addressing questions/concerns and technical issues.
  • Maintain accurate and well-ordered notes.
  • Monitor and proactively communicate ongoing client issues.
  • Resolve complex hardware and software-related support issues.


We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion, or other
employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or
disability, or any other legally protected status.