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Customer Support Technician I

2 months ago


Phoenix, Arizona, United States Visory Full time
Job Overview

Visory, a prominent provider of enterprise technology and cybersecurity solutions, is looking for a Technical Service Representative I - Hosting to become part of our innovative team. In this pivotal role within the Service Desk, you will be tasked with delivering exceptional technical assistance and customer service to guarantee client satisfaction. This position offers a unique chance to engage in diverse projects and initiatives while working alongside a team of professionals. If you are enthusiastic about technology and eager to thrive in a dynamic environment, we encourage you to consider this opportunity.


Core Responsibilities:
  • Deliver outstanding technical support through various communication channels
  • Record all customer inquiries and support interactions for precise tracking
  • Collaborate with the Support Team to identify and resolve recurring system challenges
  • Adhere to the on-call schedule and complete necessary technical training
  • Assist with dispatch responsibilities as required
Qualifications:
  • Fundamental understanding of Active Directory and Cloud hosting concepts
  • Familiarity with Group Policy, Windows operating systems, and Citrix basics
  • Excellent communication and analytical skills
  • High school diploma is mandatory; prior IT experience is advantageous