Current jobs related to Customer Success Advocate I - Phoenix - Caris Life Sciences

  • Customer Success Manager

    1 month ago

    Phoenix, United States Apriva Full time

    The primary goal of this Customer Success Manager position is to focus on developing and maintaining a healthy customer relationship. This includes the following skills - a mix between Technical Account Management and Customer Success Management: Evaluates and analyzes customer needs Builds trust and transparency with customers Acts as a single point of...

  • Customer Success Manager

    4 days ago

    Phoenix, Arizona, United States Trainual Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Trainual. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer outcomes and driving business growth.Key ResponsibilitiesManage a Collective Book of Business: You will work collaboratively with a team of 2-4...

  • Customer Success Strategist

    2 weeks ago

    Phoenix, Arizona, United States Verint Systems Full time

    Job Title: Sr. Customer Success ManagerAt Verint, we believe that customer engagement is the cornerstone of every successful global brand. Our mission is to empower organizations to elevate their Customer Experience (CX) and boost workforce productivity by delivering CX Automation. We seek innovators with a passion for creativity, drive, and a commitment to...

  • Customer Advocate

    6 days ago

    Phoenix, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. The Customer Advocate is one...

  • Enterprise Customer Success Manager

    1 month ago

    Phoenix, Arizona, United States Virtuous Full time

    About UsVirtuous is a leading provider of software solutions for nonprofits, dedicated to helping organizations build better relationships with their donors. Our mission is to inspire global generosity by delivering best-in-class software, customer success interactions, and sales experiences.Job SummaryWe are seeking an experienced Enterprise Customer...

  • Customer Success Manager

    4 weeks ago

    Phoenix, United States Clever Devices Full time

    As THE leader in transit technology, Clever Devices' vision is to make meaningful contributions to worldwide mobility. Our goal is to be the leading provider of exciting technology that improves the quality of mobility in communities around the world. The Customer Success Manager will apply knowledge, experience, interpersonal skills, and administrative...

  • Customer Advocate

    1 week ago

    Phoenix, United States Safelite Full time

    The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.What You’ll...

  • Enterprise Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job Title: Enterprise Customer Success ManagerZipRecruiter is seeking an experienced Enterprise Customer Success Manager to join our team. As an Enterprise Customer Success Manager, you will be responsible for overseeing several Enterprise client accounts, providing strategic guidance to help them meet their recruiting goals, and maximizing their ROI.Key...

  • Enterprise Customer Success Manager

    2 weeks ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job Title: Enterprise Customer Success ManagerWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at ZipRecruiter. As a key member of our sales organization, you will be responsible for overseeing several Enterprise client accounts, ensuring their success on our platform, and driving long-term account growth.Key...

  • Customer Success Manager

    4 months ago

    Phoenix, United States StartupAZ Foundation Full time

    About Us Virtuous is on a mission to inspire global generosity by helping nonprofits build better relationships with their donors. We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving. Our talented team is driven to disrupt the status quo in the nonprofit sector....

  • Enterprise Customer Success Manager

    2 weeks ago

    Phoenix, Arizona, United States Virtuous Full time

    About UsVirtuous is a pioneering software company dedicated to empowering nonprofits to build stronger relationships with their donors. Our mission is to inspire global generosity by providing innovative solutions for fundraising, marketing, volunteerism, and online giving.Job SummaryWe are seeking an Enterprise Customer Success Manager to join our growing...

  • Customer Service Advocate

    2 weeks ago

    Phoenix, Arizona, United States TEKsystems Full time

    Job OverviewWe are seeking a Customer Service Advocate to support our team at Blue Acorn. The ideal candidate will be responsible for handling customer inquiries and complaints related to COVID relief loans.Key Responsibilities:Respond to customer emails and resolve loan issuesProvide information about loan services and optionsDocument and update customer...

  • Customer Success Manager NAM

    1 week ago

    Phoenix, Arizona, United States Horizons Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Horizons. As a key member of our client success team, you will be responsible for driving client growth, retention, and satisfaction.Your primary focus will be on building and maintaining strong relationships with our clients, understanding their...

  • Customer Advocate

    7 days ago

    Phoenix, United States Safelite Group, Inc. Full time

    Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...

  • Enterprise Customer Success Manager

    1 month ago

    Phoenix, Arizona, United States Virtuous Full time

    About UsVirtuous is a pioneering software company dedicated to empowering nonprofits to build stronger relationships with their donors. Our mission is to inspire global generosity by providing innovative tools for fundraising, marketing, volunteerism, and online giving.Our ValuesWe foster a culture of curiosity, encouraging our team to ask questions and seek...

  • Enterprise Customer Success Manager

    3 weeks ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job OverviewWe are seeking a highly skilled Enterprise Customer Success Manager to join our team at ZipRecruiter. As a key member of our Enterprise business, you will be responsible for overseeing several client accounts, ensuring their success on our platform, and providing strategic insights to maximize their ROI.Key Responsibilities:Establish deep...

  • Enterprise Customer Success Manager

    5 days ago

    Phoenix, Arizona, United States ZipRecruiter Full time

    Job DescriptionWe offer a hybrid work environment that allows for flexibility and work-life balance. Most US-based positions can also be performed remotely, with the exception of certain roles that require on-site presence.Our Mission:To connect people with their next great opportunity through innovative technology and exceptional customer service.Who We...

  • Customer Success Manager

    4 weeks ago

    Phoenix, United States PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

  • Customer Service Advocate

    2 weeks ago

    Phoenix, Arizona, United States UnitedHealth Group Full time

    Job SummaryWe are seeking a skilled Customer Service Advocate to join our team at UnitedHealth Group. As a key member of our customer service team, you will be responsible for providing exceptional service to our healthcare providers and their patients.Key ResponsibilitiesTriage and Resolve Issues: Quickly and effectively triage contacts from healthcare...

  • Enterprise Customer Success Manager

    5 days ago

    Phoenix, Arizona, United States Content Square Full time

    As a key member of our Enterprise Customer Success team at Content Square, you will play a pivotal role in maximizing customer lifetime value and driving revenue growth within a multi-million dollar book of business of post-sales customers. You will be responsible for building lasting relationships with executives, front-line leadership, and platform end...

Customer Success Advocate I

3 months ago

Phoenix, United States Caris Life Sciences Full time
Position Summary

A Customer Success Advocate (CSA) answers incoming customer phone calls and follows company policies to solve customer issues. The CSA will determine who else at Caris may help solve more complicated questions. The CSA provides the service necessary for customer needs to be met. As the first point of contact for many customers' questions or concerns, the CSA provides accurate and helpful information to ensure customer satisfaction.

Job Responsibilities
  • Meets all deliverables and goals set by department.
  • Meets all regulatory agency requirements as they pertain to job function.
  • Answers incoming customer phone calls and takes appropriate action for each call according to Caris SOPs.
  • Maintains customer satisfaction by maintaining a friendly, professional, and positive communication style.
  • Maintains current knowledge of Caris products and services.
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input or information from another Caris department. Escalates issues quickly and professionally.
  • Accurately records call details and takes action in the Caris LIS.
  • Builds strong customer relationships through client focus, professional demeanor, reliability and responsiveness.
  • Professionally communicates with various internal team members including laboratory operations, pathologists, clinicians and other integral departments, as needed, to facilitate customer needs.
  • Utilizes laboratory information system and customer relationship management software to enter, gather, and analyze data.
  • Assists as needed to perform other related duties and special projects as assigned by management.
Required Qualifications
  • High School diploma or equivalent required.
  • One to three years of experience in a customer support role where deductive reasoning is necessary and strong evidence of related service skill sets are required.
  • Knowledge of HIPAA provisions and importance of privacy of patient data.
  • Experience with both hands-on and phone based support of PC based hardware, Windows operating systems, and productivity software.
  • Conditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening and reference verification.
Preferred Qualifications
  • Bachelor's degree preferred.
Physical Demands
  • Will work at a computer a majority of the time.
  • Must possess ability to sit and/or stand for long periods of time.
  • Must possess ability to perform repetitive motion.
  • Ability to lift up to 30 pounds.
Required Training
  • All job specific, safety, and compliance training are assigned based on the job functions associated with this employee.
Other
  • This position may require periodic travel and some evenings, weekends and/or Holidays.

This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.